Znuny

Plans and prices

Every plan, in full

On the record

API access

Yesznuny.org · read 20 Sep 2026

Automation

Its automation toolkit supports routing, classification, escalation, notifications, state management, and multi-step business processes.znuny.com · read 8 Oct 2026

Compliance

Znuny says it has SOC 2 certification since 2024, ISO/IEC 27001:2022 certification since January 2025, and complies with GDPR.znuny.com · read 8 Oct 2026

Customer portal

Yesznuny.org · read 20 Sep 2026

Customization

Znuny offers over 2,000 configuration options, flexible dynamic fields, modular architecture, and access to its open-source code.znuny.com · read 8 Oct 2026

Deployment

Znuny can be run on premise, on the customer's server or cloud provider, or through Znuny's managed hosting.znuny.com · read 8 Oct 2026

Help center

Yesznuny.org · read 20 Sep 2026

Hosting

Znuny offers dedicated managed hosting with a test system, daily backups, monitoring, certified data centers, and no user-based pricing.znuny.com · read 8 Oct 2026

Integrations

The product supports integrations with CRM systems, catalogues, databases, and external systems through add-ons and web services.znuny.com · read 8 Oct 2026

Knowledge and self-service

The product includes knowledge management and a self-service portal to help customers resolve common questions.znuny.com · read 8 Oct 2026

Organization

The project site identifies Znuny GmbH as responsible for the site's content and lists its headquarters in Berlin, Germany.znuny.org · read 8 Oct 2026

Purpose

Znuny is an open-source ITSM and helpdesk platform for service management, IT, and customer support.znuny.com · read 8 Oct 2026

Release support

The current LTS release receives extended security and bug-fix maintenance, while stable releases receive newer features on a regular cadence.download.znuny.org · read 8 Oct 2026

Security

Znuny provides granular permission controls, and its release downloads include SHA-256 checksums and PGP signatures for verification.znuny.com · read 8 Oct 2026

Shared inbox

Yesznuny.org · read 20 Sep 2026

SLA management

Yesznuny.org · read 20 Sep 2026

Support

Support contracts cover configuration, installation, updates, troubleshooting, performance tuning, backup, and recovery, with defined service levels and response times.znuny.com · read 8 Oct 2026

Ticket automation

Yesznuny.org · read 20 Sep 2026

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