On the recordRead 28 Sep 202626 facts

LiveAgent

Name: LiveAgent
Price: 15 USD

LiveAgent · Bratislava, Slovakia · founded 2004

What it is

LiveAgent is a customer-support platform that brings communication channels into one dashboard or inbox. Teams can handle email, live chat, phone, social media, WhatsApp, Viber, and a knowledge base. Features include ticket automation, SLA management, a help center, customer portal, and API access, with more than 200 integrations listed. Its AI chatbot provides support in more than 100 languages, while built-in AI can automate up to 75% of conversations. A free trial is available, but the listed information does not state a permanent free plan. Small business pricing is $15 per agent per month when billed annually, or $19 per agent per month when billed monthly. Annual per-agent prices for Medium business, Large business, and Enterprise are $29, $49, and $69 a month, respectively; monthly billing for those tiers is $35, $59, and $85. Plans can be upgraded, downgraded, or canceled anytime without contracts or setup fees. LiveAgent was founded in 2004 and is headquartered in Bratislava, Slovakia.

For and against

For

Unifies multiple channels in one inbox
Lists more than 200 integrations
Free trial available before commitment
Plans can be changed or canceled anytime

Against

No permanent free plan is stated
Small business costs $15 per agent per month annually
Monthly billing costs more than annual billing

The verdict

LiveAgent combines multichannel support tools, automation, and a customer portal, with pricing by agent. Its trial offers a way to evaluate the service before choosing a paid tier.

Who it suits

LiveAgent suits support teams that handle several communication channels and want them in a shared inbox. Teams can try it before committing to a paid plan.

Plans and prices

Small business

$15a month, billed yearly

Ticketing · Live chat · Knowledgebase · Customer Portal

Read 20 Sep 2026 · cdn.liveagent.com

Medium business

$29a month, billed yearly

Call center and IVR · Time Rules · Reports · Proactive chat invitations

Read 20 Sep 2026 · cdn.liveagent.com

Large business

$49a month, billed yearly

Time tracking · Audit log · Facebook · Instagram

Read 20 Sep 2026 · cdn.liveagent.com

Enterprise

$69a month, billed yearly

Full-scale solution · Extra support · Exclusive services

Read 20 Sep 2026 · cdn.liveagent.com