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Re:amaze
Re:amaze · San Jose, California, United States · founded 2012
What it is
Re:amaze is a customer service and helpdesk platform for online businesses, bringing conversations from email, live chat, social media, SMS, VoIP, video calls, and push notifications into one workspace. Its AI tools include suggested replies, conversation summaries, sentiment analysis, FAQ suggestions, and a beta AI Agent. Teams can automate tasks with workflow macros, custom triggers, and chatbots. A live dashboard can show customer browsing activity, shopping data, and geolocation; custom profile data can be added through third-party apps or an SDK. The FAQ can be branded as a help site on a chosen domain, embedded on a website, or displayed within chat. Re:amaze lists integrations such as Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, and Zapier, and offers iOS and Android apps with push notifications. Paid plans include Basic at $29 a month, Pro at $49 a month, Plus at $69 a month, and Starter at $59 a month. A 14-day free trial requires no credit card and includes Plus plan features.
For and against
For
- Combines email, chat, social, SMS, voice, and video.
- AI offers suggested replies and conversation summaries.
- Customer dashboard can show browsing and shopping activity.
- Branded FAQ can appear on a site or in chat.
- 14-day trial needs no credit card.
Against
- No free plan is listed.
- Basic costs $29 a month.
- Cannot process or store PCI-DSS data.
- Starter costs $59 a month.
The verdict
Re:amaze brings multi-channel support, automation, and AI tools together for online businesses. Its 14-day trial offers a way to explore Plus plan features before choosing a paid subscription.
Who it suits
Re:amaze suits ecommerce stores, SaaS businesses, and small businesses that want to manage several customer contact channels in one helpdesk. Its mobile apps and API may also suit teams that need customer messaging or integrations across devices and workflows.
Plans and prices
Basic
Per team member · Unlimited email inboxes and social media channels · 1 brand · 5 AI Agent resolutions per user per month; $0.85 per additional resolution
Read 7 Oct 2026 · reamaze.com
Pro
Per team member · Unlimited email inboxes and social media channels and brands · 10 AI Agent resolutions per user per month; $0.85 per additional resolution
Read 7 Oct 2026 · reamaze.com
Starter
Unlimited team members · Basic plan features · Limited to 500 responded conversations per month
Read 7 Oct 2026 · reamaze.com
Plus
Per team member · Unlimited email inboxes, social media channels, and brands · 20 AI Agent resolutions per user per month; $0.85 per additional resolution
Read 7 Oct 2026 · reamaze.com
On the record
- AI features
- AI features include suggested replies, conversation summaries, sentiment analysis, FAQ suggestions, and a beta AI Agent.reamaze.com · read 7 Oct 2026
- API
- Re:amaze provides a REST-like JSON API with account-level access, individual user tokens, and SSL/HTTPS-only access.reamaze.com · read 7 Oct 2026
- Audience
- The pricing page describes Re:amaze as serving ecommerce stores and SaaS businesses, while the about page says its mission focuses on small businesses.reamaze.com · read 7 Oct 2026
- Automation
- Teams can automate common tasks with workflow macros, custom triggers, and chatbots.reamaze.com · read 7 Oct 2026
- Billing
- The pricing page says there are no contracts, and the FAQ says subscriptions are month-to-month and can be cancelled at any time.reamaze.com · read 7 Oct 2026
- Website chatbot
- Yessupport.reamaze.com · read 20 Sep 2026
- Chat channels
- omnichannelsupport.reamaze.com · read 20 Sep 2026
- Company history
- A Re:amaze blog post says the software company was founded in 2012 in San Jose, California.reamaze.com · read 7 Oct 2026
- Customer context
- The live dashboard can show customer browsing activity, shopping data, and geolocation, and teams can add custom profile data through third-party apps or an SDK.reamaze.com · read 7 Oct 2026
- Integrations
- The site lists integrations including Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall, Pipedrive, Zapier, JustCall, and RingCentral.reamaze.com · read 7 Oct 2026
- Knowledge base
- The FAQ can be branded and displayed as a help site on a chosen domain, embedded on a website, or shown within chat.reamaze.com · read 7 Oct 2026
- Live agent chat
- Yessupport.reamaze.com · read 20 Sep 2026
- Mobile apps
- Re:amaze offers mobile apps for iOS and Android with push notifications for direct customer messaging.reamaze.com · read 7 Oct 2026
- Payment data limit
- The data processing addendum prohibits using Re:amaze to process or store data subject to PCI-DSS requirements.reamaze.com · read 7 Oct 2026
- Product
- Re:amaze combines customer service, chat, and helpdesk tools with built-in AI for online businesses.reamaze.com · read 7 Oct 2026
- Security
- Its data processing addendum says it maintains an information security program and uses risk-based measures that include encryption and pseudonymization.reamaze.com · read 7 Oct 2026
- Support channels
- The platform brings email, live chat, social media, mobile SMS, VoIP, video calls, and push notification conversations into one helpdesk.reamaze.com · read 7 Oct 2026
- Trial
- The company offers a 14-day free trial without a credit card and says trial accounts include Plus plan features.reamaze.com · read 7 Oct 2026
