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Ranked on the record · 27 apps

Best Customer Service - Enterprise Software 2026

Every product here is ranked by Samsung Mobile US Press's record score: what its maker publishes about it, where it runs (Android first), whether it is free to try, and how recently the facts were read.

01

Zammad suits support, IT, and operations teams needing shared ticket workflows, multilingual web access, or self-hosting.

Free plan Free trial Open source From €9 a month WebWindowsMacLinuxAPISelf-hosted
Record6.3 Visit site The record
02

Genesys Cloud CX

Genesys Cloud CX may suit contact-center, service, operations and IT teams needing voice or digital customer-service tools.

AndroidiPhone & iPadWeb+4
Record6.0 Visit
03

Trengo

Trengo suits teams handling customer conversations across several messaging and voice channels.

AndroidiPhone & iPadWeb+3
Record5.8 Visit
04

Front

AndroidiPhone & iPadWeb+3
Record5.6 Visit
05

Amazon Connect

It suits enterprises delivering customer experiences across multiple touchpoints, from tens to tens of thousands of agents.

AndroidiPhone & iPadWeb+1
Record5.5 Visit
6
Intercom

Intercom suits businesses that need to manage customer conversations across a website, app, or product, with both automated answers and agent handoff.

AndroidiPhone & iPadWeb $19 a month, billed yearly Record5.5 Visit
7
UJET
AndroidiPhone & iPadWeb+1 $65 a month Record5.5 Visit
8
Freshdesk

Freshdesk suits service teams managing customer requests across multiple channels.

API $19 a month, billed yearly Record5.0 Visit
9
Twilio Flex
WebAPISelf-hosted $150 a month Record4.9 Visit
10
Oracle Service
AndroidiPhone & iPadWeb+1 $225 a month Record4.7 Visit
11
Avaya Experience Platform

Avaya Infinity is designed for large, complex enterprise contact centers, including deployments with thousands of agents.

WebAPISelf-hosted $48 a month, billed yearly Record4.4 Visit
12
Zoho Desk

Zoho Desk may suit support teams that need shared customer-service tools, from a three-user free plan to paid plans for five or unlimited users.

API ₹420 a month, billed yearly Record4.4 Visit
13
Hiver
API $25 a month, billed yearly Record4.2 Visit
14
Kustomer

Kustomer says it serves customer experience representatives and leaders, customers, and the operations teams that run customer experience.

AndroidiPhone & iPadWeb+1 — Record4.2 Visit
15
Talkdesk CX Cloud

It suits contact centers needing voice and multiple digital channels, with workforce and analytics features.

Web $85 a month, billed yearly Record3.8 Visit
16
eGain Conversation Hub
WebAPI — Record3.7 Visit
17
Gladly

Gladly is aimed at brands and retail-oriented customer-experience teams handling sales, service, and support.

WebAPI — Record3.7 Visit
18
SAP Commerce Cloud
WebAPI — Record3.7 Visit
19
Sprinklr Service
WebAPI — Record3.7 Visit
20
Richpanel
API $99 a month Record3.6 Visit
21
Dixa
API €89 a month Record3.5 Visit
22
eDesk
API $39 a month Record3.5 Visit
23
NICE CXone
Web $110 a month Record3.5 Visit
24
Salesforce Service Cloud
API $25 a month, billed yearly Record3.5 Visit
25
Zendesk AI Agents
Web $228 a year Record3.2 Visit

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