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On the recordRead 5 Oct 202621 facts
Twilio Flex
Twilio Flex · San Francisco, CA · founded 2008
Plans and prices
User + usage
$35usage-based
Twilio Primitives are charged by individual usage · existing Twilio accounts only
Read 5 Oct 2026 · twilio.com
Named user pricing
$150a month
Contract pricing · billed for the maximum number of named users on the account in a month
Read 5 Oct 2026 · twilio.com
Active user hour pricing
$1usage-based
Usage based
Read 5 Oct 2026 · twilio.com
Free trial
Free
5,000 free active user hours · only for new Twilio Flex accounts
Read 5 Oct 2026 · twilio.com
On the record
- Analytics
- Flex Insights provides dashboards and custom views for handle time, abandoned tasks, queue volumes, and wait times.twilio.com · read 5 Oct 2026
- Channels
- Flex supports voice, SMS, chat, WhatsApp, and web chat, with agents switching between channel tasks in one dashboard.twilio.com · read 5 Oct 2026
- Company history
- Twilio says it was founded in 2008 to simplify global telecommunications and bring communications to the cloud.twilio.com · read 5 Oct 2026
- Compliance
- Twilio says its platform helps simplify compliance with global regulations and telecommunications requirements.twilio.com · read 5 Oct 2026
- Customer context
- Flex embeds voice, messaging, and AI into existing apps to give agents context across interactions.twilio.com · read 5 Oct 2026
- Customization
- A basic Flex instance can be deployed with minimal coding, while customization generally calls for JavaScript, React, and API development resources.twilio.com · read 5 Oct 2026
- Digital channel scope
- omnichanneltwilio.com · read 23 Sep 2026
- Existing systems
- Flex is designed to extend existing contact center infrastructure and can connect existing PSTN voice carriers and phone numbers.twilio.com · read 5 Oct 2026
- Hosting
- The Flex UI frontend can be hosted on a customer's infrastructure while backend services remain hosted by Twilio.twilio.com · read 5 Oct 2026
- Inbound calling
- Yestwilio.com · read 23 Sep 2026
- Integration
- Flex integrates with lead management systems such as Salesforce to give agents a single source of truth.twilio.com · read 5 Oct 2026
- IVR builder
- Yestwilio.com · read 23 Sep 2026
- Outbound dialer
- Yestwilio.com · read 23 Sep 2026
- Product
- Twilio Flex is a flexible contact center that combines AI assistance and human agents.twilio.com · read 5 Oct 2026
- Routing
- TaskRouter can assign calls, chats, and messages using agent skills, availability, attributes, and escalation or fallback rules.twilio.com · read 5 Oct 2026
- Security
- Twilio says its services are designed to secure data, detect and prevent malicious activity, manage risk, and remain reliably available, and that it undergoes regular external audits.twilio.com · read 5 Oct 2026
- Support
- Twilio offers Professional Services to help design and deploy Flex, including guidance on plans, integrations, and optimization.twilio.com · read 5 Oct 2026
- Workforce management
- Notwilio.com · read 23 Sep 2026
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