Trengo
Trengo · Utrecht, Netherlands · founded 2017
What it is
Trengo brings WhatsApp, email, live chat, social media, and voice calls into a shared inbox where teams can handle customer conversations together. Conversation routing is round-robin. Its AI assistant can suggest replies or send them automatically, while AI Journeys automate conversations and workflows across multiple steps and channels. Trengo connects with services including HubSpot, Salesforce, Shopify, WooCommerce, and BigCommerce. Developers can use a REST API, webhooks, a JavaScript API for the website widget, and custom apps and channels. Conversation usage is counted in seven-day windows; activity outside a window starts a new conversation. Boost costs €299.00 per month billed annually for 10 users and 6,000 conversations per year, or €349.00 per month billed monthly for 10 users and 500 conversations per month. Pro is €499.00 per month billed annually or €599.00 per month billed monthly, with 20 users and corresponding annual or monthly conversation limits. Enterprise has custom pricing and allowances. A free trial is available, but there is no free plan. Trengo lists Android, iOS, macOS, web, and Windows platforms.
For and against
For
- Combines five customer communication channels in one inbox.
- Round-robin routing distributes conversations.
- AI assistant can suggest or send replies.
- Integrations include HubSpot and Shopify.
Against
- There is no free plan.
- Boost excludes third-party AI actions.
- Conversation usage is counted in seven-day windows.
The verdict
Trengo combines a shared inbox with automation, integrations, and developer interfaces. Compare the included user and conversation limits with your team's needs before choosing a plan.
Who it suits
Trengo suits teams handling customer conversations across several messaging and voice channels. Its APIs and custom channel support may also suit teams connecting their own tools.
Plans and prices
Boost
10 users · 6,000 conversations/year
Read 22 Sep 2026 · trengo.com
Pro
20 users · 18,000 conversations/year
Read 22 Sep 2026 · trengo.com
Enterprise
Custom users · Custom conversations · Advanced security and integrations · Dedicated support
Read 22 Sep 2026 · trengo.com
Boost (annually billed)
10 users · 6,000 conversations/year
Read 7 Oct 2026 · trengo.com
Boost (monthly billed)
10 users · 500 conversations/month
Read 7 Oct 2026 · trengo.com
Pro (annually billed)
20 users · 18,000 conversations/year
Read 7 Oct 2026 · trengo.com
Pro (monthly billed)
20 users · 1,500 conversations/month
Read 7 Oct 2026 · trengo.com
Enterprise (monthly billed)
Custom users · custom conversations/month
Read 7 Oct 2026 · trengo.com
Enterprise (annually billed)
Custom users · custom conversations/year
Read 7 Oct 2026 · trengo.com
On the record
- AI
- Its AI assistant can suggest and send responses automatically, while AI Journeys automate conversations and workflows across multiple steps and channels.trengo.com · read 7 Oct 2026
- API
- Trengo provides a REST API, webhooks, a JavaScript website-widget API, and custom apps and channels.developers.trengo.com · read 7 Oct 2026
- Company
- Trengo says it was founded in Utrecht, Netherlands, in 2017.trengo.com · read 7 Oct 2026
- Conversation limits
- A conversation counts within a seven-day window, and messages outside that window start a new conversation.trengo.com · read 7 Oct 2026
- Feature limit
- Third-party AI actions are not supported on Boost, while API actions are available on Pro and Enterprise.trengo.com · read 7 Oct 2026
- Integrations
- The integration hub lists tools including HubSpot, Salesforce, Shopify, WooCommerce, and BigCommerce.trengo.com · read 7 Oct 2026
- Payment data
- Trengo says it does not store payment information or card numbers and that payments go through PCI-DSS-compliant Mollie.trengo.com · read 7 Oct 2026
- Plan limits
- Boost includes 10 users and Pro includes 20 users, with additional users available for purchase.trengo.com · read 7 Oct 2026
- Product
- Trengo brings WhatsApp, email, live chat, social media, and voice calls into a shared team inbox.trengo.com · read 7 Oct 2026
- Security
- Trengo says its application is hosted on AWS, backups are encrypted, and app communication uses TLS with HSTS.trengo.com · read 7 Oct 2026
- Shared inbox
- Yestrengo.com · read 22 Sep 2026
- Support
- Plan support ranges from email and messaging to phone support and a dedicated success manager on Enterprise.trengo.com · read 7 Oct 2026
