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On the recordRead 30 Sep 202628 facts
eGain Conversation Hub
eGain Conversation Hub · Sunnyvale, California, United States · founded 1997
Plans and prices
eGain Conversation Hub
Priced on request
Pricing not listed on the maker’s pricing page
Read 30 Sep 2026 · egain.com
On the record
- AI assistance
- Generative AI drafts and personalizes responses for agents.egain.com · read 30 Sep 2026
- API access
- Conversation Hub APIs are available through the developer portal’s Try It feature.apidev.egain.com · read 30 Sep 2026
- Bot handoff
- Channels can start with a virtual assistant and escalate to a live agent as needed.help.egain.com · read 30 Sep 2026
- Call tracking
- eGain CallTrack logs and tracks calls with AI guidance, knowledge support, call controls, a soft phone, and screen pop.egain.com · read 30 Sep 2026
- Channels
- It supports messaging, social, chat, email, cobrowse, video, and phone interactions.egain.com · read 30 Sep 2026
- Chat
- eGain Chat lets customers chat through messaging, an app, or a website, with video chat and click-to-call options.egain.com · read 30 Sep 2026
- Cobrowse
- eGain Cobrowse supports guided HTML form completion with granular controls, and requires no download.egain.com · read 30 Sep 2026
- Company
- eGain’s latest annual filing states that the company is headquartered in Sunnyvale, California, USA.sec.gov · read 30 Sep 2026
- Custom channels
- The maker says customers can connect additional channels to Conversation Hub through published APIs using Bring Your Own Channel.help.egain.com · read 30 Sep 2026
- Digital channel scope
- omnichannelegain.com · read 22 Sep 2026
- Digital interactions
- The product page lists eGain Chat, Cobrowse, CallTrack, Offers, Mail, and Social capabilities.egain.com · read 30 Sep 2026
- Email and social
- eGain Mail supports automated email routing, flexible workflows, and agent productivity tools; the page also describes monitoring social channels.egain.com · read 30 Sep 2026
- Generative AI
- GenAI drafts and personalizes responses to boost agent productivity.egain.com · read 30 Sep 2026
- Inbound calling
- Yesegain.com · read 22 Sep 2026
- Knowledge
- The product uses trusted answers from eGain’s knowledge hub to help provide quick, correct responses.egain.com · read 30 Sep 2026
- Messaging channels
- The help documentation lists web chat, WhatsApp, Apple Messages for Business, X direct messages, Facebook Messenger, and SMS activities.help.egain.com · read 30 Sep 2026
- Notifications
- eGain Notify delivers reminders, alerts, and updates through SMS, email, push, messaging, and voice.egain.com · read 30 Sep 2026
- Pricing
- The maker’s pricing page lists prices for other eGain products but does not list a Conversation Hub price.egain.com · read 30 Sep 2026
