Refiner

Refiner provides surveys for software companies across in-app and mobile experiences, website popups, email, and shareable links. Teams can use surveys for NPS, CSAT, CES, product-market fit, user research, onboarding and UX feedback, user profiling, or in-app messages and calls to action. Targeting can use traits, behavior, device, language, or prior responses, with surveys triggered by events or delays. Reporting dashboards include NPS, CSAT, and CES charts with trends, response segmentation, filters, and AI-assisted tagging of open-text answers. Refiner lists integrations with analytics, CRM, messaging, and automation tools, plus a REST API and webhooks. It also offers AI translations and an MCP server that lets AI assistants access survey data. Refiner says user data is hosted in Ireland by default within the EU and encrypted in transit and at rest. Its free plan includes 25 survey responses per month. The 30-day free trial includes all survey features and integrations, allows up to 100 responses, and does not require a credit card.

Refiner offers multiple survey channels, targeting options, and reporting for software companies. Its free plan and 30-day trial both have response caps, and integrations do not sync historical survey responses.

Refiner suits software companies that want to collect and segment user feedback across apps, websites, and email. Its targeting and reporting tools may fit teams tracking customer experience or product feedback measures.

Refiner is a feedback platform for software teams collecting input through in-app and mobile surveys, website popups, email, and shareable links. It suits teams that need to target feedback across channels and connect responses to product and CRM workflows. Its broad toolkit is balanced by strict response caps on free access and no historical integration sync.

Overview

Refiner brings survey collection, targeting, reporting, and integrations together for software companies. It supports NPS, CSAT, CES, product-market-fit surveys, user research, onboarding and UX feedback, user profiling, and in-app messages or calls to action. That range serves teams running an ongoing feedback program; a team that only needs basic forms may have little use for the extra targeting and analysis.

Surveys can be selected by traits, behavior, device, language, or prior responses, and triggered after events or delays. This makes it possible to request feedback in context instead of sending every survey to every user. Reporting covers NPS, CSAT, and CES charts with trends, response segmentation, filters, and AI tagging of open-text responses. AI translations and an MCP server that lets AI assistants access survey data extend the ways teams can work with feedback.

Integrations include Segment, RudderStack, Amplitude, Mixpanel, Salesforce, HubSpot, Slack, Microsoft Teams, Zapier, Make, REST API, and webhooks. Once configured, they sync new data, not historical survey responses. Teams bringing an established feedback program into Refiner should account for that gap rather than expect integrations to backfill earlier results.

Key features

• Multiple survey channels: In-app and mobile surveys, website popups, email surveys, and shareable links give software teams several ways to reach users. The breadth is useful when feedback needs to follow users across touchpoints, but not essential for a single-channel program.
• Contextual targeting: Traits, behavior, device, language, and prior responses can shape who sees a survey, while events and delays can determine when it appears. This is a strong fit for teams that want feedback tied to user activity rather than broad, untimed requests.
• Analysis and integrations: Trend charts, segmentation, filters, AI tagging, and AI translations help teams sort and interpret responses. Connections to product analytics, CRM, messaging, automation, APIs, and webhooks can fit those results into existing workflows, with the important limitation that prior responses are not synced.
• Security and data controls: Refiner states it has SOC 2 Type II, GDPR, CCPA, and HIPAA compliance frameworks. It says user data is hosted in AWS EU-WEST-1 in Ireland, stays within the EU by default, and is encrypted in transit with TLS 1.2 and at rest with AES 256-bit encryption. Customers can delete individual records, purge environments, or set automatic deletion of old user data; after a subscription ends, data may remain available for export for up to 180 calendar days.

Pricing

Refiner is freemium, with paid plans available on monthly or annual billing. Essentials and Growth have custom pricing; annual plans are approximately 17% cheaper than monthly billing.

• Free — free: Essentials features with 25 survey responses per month. This is enough for a small-volume evaluation, but the cap makes it a poor fit for a live program with regular response traffic. The plan automatically applies after a trial ends or a paid subscription is cancelled.
• Free trial — free, billed 30 days: All survey features and integrations, capped at 100 responses, with no credit card required. It is a straightforward way to assess the full product, but 100 responses may not represent larger-scale use.
• Essentials — custom pricing: Unlimited survey responses, up to 500,000 monthly active users, 10,000,000 monthly pageviews, 20 simultaneously published surveys, and 4 environments. It fits teams that need response volume beyond the free cap but can operate within these audience and workspace ceilings.
• Growth — custom pricing: Unlimited responses, up to 1,000,000 monthly active users, 20,000,000 monthly pageviews, 50 simultaneously published surveys, and 12 environments. The higher limits suit teams managing more users, surveys, or separate environments than Essentials allows.
• Enterprise — custom pricing: Custom monthly active users, unlimited simultaneously published surveys, unlimited environments, and unlimited team members. It is the plan for organizations that need those ceilings removed; Enterprise also includes priority technical support and dedicated customer success.

Documentation and email support are included for paid plans. The published plan limits do not state a team-member allowance for Essentials or Growth, so teams comparing those tiers should confirm seat needs before choosing.

Platforms

Refiner supports Android, iOS, web, and API access. That combination suits software teams collecting feedback across mobile and web products or connecting survey data programmatically.

Who it's for

Refiner is best suited to software companies that need targeted, multichannel feedback and want survey results connected to analytics, CRM, or team workflows. Its segmentation, event-based triggers, and varied survey types reward a deliberate feedback program. It is less compelling for teams seeking a basic form tool, for programs that need to import historical responses through integrations, or for high-volume users unwilling to move beyond a 25-response free plan.

Pros and cons

• Pro: Multiple channels, survey formats, and targeting options support feedback collection at relevant moments across software experiences.
• Pro: Trend reporting, segmentation, AI response tagging, translations, and broad integrations offer several routes from collection to analysis and workflow use.
• Pro: Essentials and Growth allow unlimited survey responses, with published MAU, pageview, survey, and environment ceilings to help teams assess fit.
• Con: Free access is sharply limited: 25 responses monthly on the free plan and 100 total during the 30-day trial.
• Con: Integrations only sync new data after setup, leaving historical survey responses out of the integration flow.
• Con: Essentials and Growth pricing is custom, so teams cannot compare their cost from a published price.

Alternatives

For a broader comparison, browse Net Promoter Score Software, Customer Feedback Software, or Survey Software.

• Formbricks is worth comparing if self-hosted availability matters; its Hobby plan has one workspace and 250 responses per month, while its Pro plan is $89 a month.
• Fynzo Survey is an alternative with a free plan and broad survey-building allowances, including unlimited surveys, questions, and responses.
• SatisMeter is another freemium option; its free plan allows 25 responses per month and it does not offer a free trial.
• Customer Thermometer is an alternative to consider if its paid plan structure better fits your needs.
• Zonka Feedback is another option for teams considering feedback management and AI feedback intelligence.
• AskNicely is an alternative for teams comparing paid feedback products.
• NPS Surveys by SalesHub offers a CX Lite plan at $3,500 a year with up to 10,000 surveys per year, NPS and CSAT, email and QR channels, and standard support with a 24-hour SLA.
• nps.today is another alternative for teams comparing paid NPS survey options.

Verdict

Choose Refiner if your software team needs targeted feedback across product and communication channels, with segmentation and integrations to put responses to work. Its strongest case is the combination of survey flexibility and reporting; its clearest drawbacks are the free response ceiling, custom-priced core plans, and lack of historical integration sync. Teams that need simple forms or dependable migration of past responses should look elsewhere.