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Userback
What it is
Userback helps product teams collect and organize feedback, then use it to guide product work. Its in-app widget can capture annotated screenshots, video recordings and console logs, while session replay shows what users did before reporting a bug. Teams can run targeted in-app surveys and NPS prompts. The Feature Portal lets users submit ideas, vote, comment and follow a public roadmap. AI features can categorize incoming feedback, surface similar issues and identify recurring themes and sentiment. Listed integrations include Jira, GitHub, Slack, ClickUp, GitLab, Intercom, Linear, Microsoft Teams, Notion, Zendesk and Zapier. A browser extension for Chrome, Firefox and Edge captures feedback from websites without installing code on the target site; a Mobile SDK supports native iOS and Android feedback. The security page says Userback uses TLS 1.2 or 1.3, encrypts account data and stores passwords as one-way hashes. It also states compliance with SOC 2 Type II, GDPR and specified Australian privacy laws. The free plan allows unlimited feedback collection, but feedback is available in the account for only seven days. Team starts at $29 a month billed annually.
For and against
For
- Collects screenshots, recordings and console logs.
- Includes surveys and NPS prompts.
- Feature Portal supports ideas, votes and a public roadmap.
- Browser extension captures feedback without target-site code.
- Free plan allows unlimited feedback collection.
Against
- Free-plan feedback is available for only seven days.
- Free Forever is limited to two seats and two projects.
- Team costs $29 a month billed annually.
The verdict
Userback combines feedback capture with session replay, surveys, feature requests and listed integrations. The free plan has a short feedback-retention window, while paid plans add more seats, projects and features.
Who it suits
Userback suits product teams that gather in-app feedback, bug reports, survey responses or feature requests. Its browser extension and mobile SDK cover website feedback and native iOS or Android apps.
Plans and prices
Free Forever
2 seats · 2 projects · feedback available for 7 days · unlimited feedback collection
Read 3 Oct 2026 · userback.io
Team
5 seats · 5 projects · unlimited feedback availability
Read 3 Oct 2026 · userback.io
Business
unlimited seats · 25 projects · includes surveys, session replay with feedback, AI features, and automation
Read 3 Oct 2026 · userback.io
Business Plus
unlimited seats · 50 projects · includes mobile SDK, REST API, webhooks, and advanced privacy controls
Read 3 Oct 2026 · userback.io
Enterprise
unlimited projects · custom terms and invoice payment · SSO · priority support with dedicated Slack channel
Read 3 Oct 2026 · userback.io
On the record
- AI features
- The features page says AI can categorize incoming feedback, surface similar issues, and detect recurring themes and sentiment.userback.io · read 3 Oct 2026
- Browser extension
- The browser extension is available for Chrome, Firefox, and Edge and captures feedback from websites without installing code on the target site.userback.io · read 3 Oct 2026
- Company history
- The company says it has been building Userback since 2018 and identifies Jon Tobin and Lee Le as co-founders.userback.io · read 3 Oct 2026
- Compliance
- The security page states that Userback is SOC 2 Type II compliant and compliant with GDPR and specified Australian privacy laws.userback.io · read 3 Oct 2026
- Feature requests
- The Feature Portal lets users submit ideas, vote on features, comment, and follow a public roadmap.userback.io · read 3 Oct 2026
- Free plan limit
- The Free plan allows unlimited feedback collection, but feedback is available in the account for only 7 days.userback.io · read 3 Oct 2026
- Integrations
- Listed integrations include Jira, GitHub, Slack, ClickUp, GitLab, Intercom, Linear, Microsoft Teams, Notion, Zendesk, and Zapier.userback.io · read 3 Oct 2026
- Mobile support
- The integrations page describes a Mobile SDK for native iOS and Android in-app feedback.userback.io · read 3 Oct 2026
- Product
- Userback helps product teams collect, understand, and act on user feedback in one place.userback.io · read 3 Oct 2026
- Security
- The security page says Userback uses HTTPS with TLS 1.2 or 1.3, encrypts account data, and stores passwords as one-way hashes.userback.io · read 3 Oct 2026
- Session replay
- Session replay lets teams see what users did before reporting a bug.userback.io · read 3 Oct 2026
- Support
- Enterprise includes priority support with a dedicated Slack channel, and the pricing FAQ says users can schedule a demo or contact Userback by email or website chat.userback.io · read 3 Oct 2026
- Surveys
- Users can run targeted in-app surveys and NPS prompts to measure sentiment and product changes.userback.io · read 3 Oct 2026
- Visual feedback
- Its feedback widget collects in-app feedback with annotated screenshots, video recordings, and console logs.userback.io · read 3 Oct 2026
