SatisMeter

SatisMeter collects customer feedback to help teams understand customers and improve products and services. Its survey templates cover NPS, CSAT, CES, and product-market-fit, with varied question types, custom colors, conditional logic, and multilingual support. Teams can target users by attributes, trigger surveys through events, schedule recurring surveys, and apply throttling and sampling to avoid over-surveying. Survey channels include web, in-app, email, iOS, and Android. Integrations include Productboard, Segment, Intercom, Slack, Salesforce, Zapier, CustomerGauge, Customer.io, and Google Tag Manager; custom connections can use an API, webhooks, or Zapier. Results are available in a dashboard, can be sent to connected tools, and NPS data can be exported as CSV. The Free plan includes 25 responses per month. Growth costs $199 a month for 1,000 responses per month. When a paid plan reaches its monthly response limit, survey sending pauses until the next billing period rather than incurring extra charges. Premium support is included in every plan. SatisMeter was founded in 2015 and is headquartered in Prague, Czech Republic.

SatisMeter combines survey design, targeting, integrations, and feedback reporting, with a free entry point and a Growth plan priced at $199 a month. Teams should account for the response caps, since surveys pause when a paid plan reaches its limit.

SatisMeter suits teams seeking feedback across digital survey channels and tools, with controls for audience targeting and survey frequency. It may be useful for teams tracking NPS, CSAT, CES, or product-market fit.

SatisMeter is a customer-feedback and survey platform for product, customer-success, and research teams. It is most suitable for organizations that need targeted feedback across web, mobile, and email while connecting results to their existing workflow. The response-based plans are predictable, but teams must manage quotas because sending stops when a monthly limit is reached.

Overview

Founded in 2015 by brothers Ondrej and Jakub, SatisMeter is headquartered in Prague and operates as a small remote company. Its purpose is straightforward: collect customer feedback so teams can understand users and improve products and services. The platform was acquired by Productboard, and its security information points customers to Productboard’s trust resources, including ISO 27001:2022 and SOC 2 Type II compliance.

Key features

SatisMeter’s templates cover Net Promoter Score (NPS), customer satisfaction (CSAT), customer effort (CES), and product-market-fit surveys. That mix supports both recurring sentiment tracking and more focused product research. Varied question types, custom colors, conditional logic, and multilingual support let teams tailor surveys instead of relying on a single fixed questionnaire format.

Targeting can use user attributes or product events, while recurring schedules support ongoing programs. Throttling and sampling are particularly useful for reducing survey fatigue: teams can limit how often people are contacted and select representative portions of a user base rather than asking everyone. Surveys can run on web, in-app, email, iOS, and Android, giving companies with mixed customer journeys a broad channel set.

Integrations include Productboard, Segment, Intercom, Slack, Salesforce, Zapier, CustomerGauge, Customer.io, and Google Tag Manager. API access, webhooks, and Zapier also provide routes into custom systems. Reporting is available in a dashboard, data can be sent to connected tools, and NPS results can be exported as CSV for analysis outside the platform.

Premium support is included with every plan. SatisMeter says it performs routine health checks and may investigate technical problems beyond normal support, a useful inclusion for teams that depend on feedback collection as an operational process.

Pricing

SatisMeter uses a freemium model with no free trial. The Free plan costs free, billed at $0 per month, and allows 25 responses per month. SatisMeter recommends it for roughly 250 active users, although that figure is not a usage limit. It is a sensible way to run a small pilot or maintain a low-volume feedback loop, but 25 responses can be exhausted quickly by a growing product.

Growth costs $199 a month, billed monthly, and includes 1,000 responses per month. The recommendation of about 10,000 active users makes it a better fit for established teams, provided their response volume stays within the quota. The price is clear and there are no overage charges: when the monthly response limit is reached, SatisMeter pauses sending until the next billing period. That prevents an unexpected bill, but it can interrupt feedback collection at an important moment.

Enterprise has custom pricing and is aimed at organizations with more than 10,000 active users. The published plans do not identify seat counts, so buyers should evaluate their expected response volume and operational requirements directly with SatisMeter. Across paid usage, the central commercial constraint remains the response cap rather than the number of active users.

Platforms

SatisMeter supports Android, iOS, web, and API access. Its listed survey channels extend to web, in-app, email, iOS, and Android, so teams can combine embedded product prompts with outreach to customers who are not currently inside an app.

Who it's for

SatisMeter is a strong match for product and customer teams that already use tools such as Productboard, Segment, Intercom, or Salesforce and want feedback to flow into those systems. It also suits teams running NPS alongside CSAT, CES, or product-market-fit research, especially when multilingual surveys and event-based targeting matter.

Small teams with occasional responses can start on Free. Organizations with a regular feedback program should consider Growth only after estimating monthly responses; a large user base does not itself consume the quota, but a high response rate can stop surveys mid-cycle. Companies needing unlimited collection or uninterrupted sending should look beyond the response-capped model.

Pros and cons

Pros

• Broad survey coverage: NPS, CSAT, CES, and product-market-fit templates address several common measurement goals.
• Detailed targeting controls: Attributes, events, schedules, throttling, and sampling help reach relevant users while limiting fatigue.
• Wide channel and integration support: Web, mobile, email, API, webhooks, and numerous named integrations fit established toolchains.
• Predictable paid billing: Surveys pause at the response ceiling instead of generating overage charges.
• Included premium support: Every plan includes support and routine health checks.

Cons

• Strict response ceilings: Free allows only 25 responses monthly, while Growth stops at 1,000, so active programs can be interrupted.
• No free trial: Prospective paid customers must judge fit through the Free plan rather than a time-limited trial.
• Custom Enterprise pricing: Larger organizations cannot compare a published Enterprise price upfront.

Alternatives

Choose Formbricks instead if self-hosting is important or if its Pro plan at $89 a month better fits your budget; it also offers a free trial and a Hobby tier with 250 responses per month.

Fynzo Survey is a better starting point when unlimited surveys, questions, and responses on its Free plan are more important than SatisMeter’s targeting and integration focus.

Pick Refiner if you want a free trial and a Free plan that provides 25 survey responses per month after a trial or cancelled paid subscription.

Customer Thermometer suits buyers seeking a lower-cost paid entry point, with its At the Beach plan at $9 a month, though that tier has 0 responses.

Zonka Feedback is an alternative for teams evaluating feedback management priced around data credits.

AskNicely is for organizations wanting paid plans with unlimited users, AI-powered surveys, workflows, and leaderboards.

NPS Surveys by SalesHub targets larger paid programs, with CX Lite at $3,500 a year for up to 10,000 surveys.

nps.today is worth considering when a low-cost, email-centered NPS service and a one-month free trial are the priority.

For broader comparisons, see Net Promoter Score Software, Customer Feedback Software, Survey API Software, and Survey Software.

Verdict

SatisMeter is best for product and customer teams that need targeted, multi-channel surveys tied into existing business tools. Its strongest reason to choose it is the combination of flexible survey design, event-based targeting, integrations, and predictable response-based billing. Look elsewhere if your program requires more than 1,000 monthly responses on a standard plan or cannot tolerate surveys pausing when a quota is reached.