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Doorbell.io
What it is
Doorbell.io collects, organizes, and analyzes customer feedback about products. Teams can gather in-app feedback and NPS survey responses, with submissions that may include automatically generated screenshots or customer attachments. A customizable feedback widget lets teams adjust its colors, text, fields, placement, and layout. The service can tag feedback as positive, neutral, or negative, and team members can assign submissions, add internal notes, track resolution, and reply through Slack, email, a helpdesk, or the dashboard. Doorbell.io lists more than 30 integrations, including Slack, Trello, GitHub, Asana, Jira, Zendesk, Help Scout, and Freshdesk. Forms detect a user’s language and support translated forms, requests, and responses. It is available on Android, iOS, and the web, and was founded in 2013. The free plan allows up to two team members and one application, with unlimited feedback and replies and 50 screenshots; it retains Doorbell branding. Paid plans start at $29 per month, and new accounts can optionally try the Business plan for seven days with full feature access and no credit card required.
For and against
For
- Collects in-app feedback and NPS responses
- Supports screenshots and customer attachments
- Replies through Slack, email, helpdesk, or dashboard
- Forms support translated requests and responses
- Free plan includes unlimited feedback and replies
Against
- Free plan is limited to two team members
- Free plan is limited to one application
- Free plan retains Doorbell branding
The verdict
Doorbell.io brings feedback collection, response coordination, and sentiment tagging into one service. Consider the free-plan limits and branding requirement when choosing a plan.
Who it suits
Doorbell.io suits product teams that want to collect feedback across web and mobile products and coordinate responses. Its free plan may suit smaller teams, while paid plans offer additional team and application capacity.
Plans and prices
Free
Up to 2 team members · 1 application · Unlimited feedback and replies · 50 screenshots
Read 7 Oct 2026 · doorbell.io
Startup
Up to 5 team members · 1 application · Unlimited feedback and replies · 50 screenshots
Read 7 Oct 2026 · doorbell.io
Business
Up to 10 team members · 1 application · Unlimited feedback and replies · 150 screenshots
Read 7 Oct 2026 · doorbell.io
Enterprise
Multiple applications · Custom screenshots and team members · SSO · Audit log
Read 7 Oct 2026 · doorbell.io
On the record
- Analysis
- Doorbell automatically tags feedback as positive, neutral, or negative using sentiment analysis.doorbell.io · read 7 Oct 2026
- Collaboration
- Team members can assign feedback, add internal notes, and track resolution.doorbell.io · read 7 Oct 2026
- Customization
- The feedback widget can be customized with colors, copy, fields, positioning, and layout.doorbell.io · read 7 Oct 2026
- Feedback context
- Submissions can include automatically generated screenshots and customer attachments.doorbell.io · read 7 Oct 2026
- Installation
- The maker says website installation requires about 10 lines of code, with iOS and Android installation guides also available.doorbell.io · read 7 Oct 2026
- Integrations
- The maker lists over 30 integrations, including Slack, Trello, GitHub, Asana, Jira, Zendesk, Help Scout, and Freshdesk.doorbell.io · read 7 Oct 2026
- Languages
- The form detects the user's language and supports translated forms, requests, and responses.doorbell.io · read 7 Oct 2026
- Plan limits
- The Free plan retains Doorbell branding; removing the Powered by Doorbell.io link requires a paid plan.doorbell.io · read 7 Oct 2026
- Privacy
- Doorbell states it is GDPR compliant as both a Data Controller and Data Processor, and customers can configure a data retention period.doorbell.io · read 7 Oct 2026
- Purpose
- Doorbell collects, manages, and analyzes customer feedback for products.doorbell.io · read 7 Oct 2026
- Replies
- Teams can reply to customers through Slack, email, a helpdesk, or the dashboard.doorbell.io · read 7 Oct 2026
- Security
- The maker says its database is encrypted at rest, its service is frequently audited by security specialists, and it offers two-factor authentication.doorbell.io · read 7 Oct 2026
- Support
- The maker says a customer can reach someone able to help and invites users to send questions and product suggestions.doorbell.io · read 7 Oct 2026
- Trial
- New accounts can optionally start a seven-day Business-plan trial with full feature access and no credit card required.doorbell.io · read 7 Oct 2026
