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UserJot
Shayan Taslim's LinkedIn profile lists Gaithersburg, Maryland, United States.
What it is
UserJot brings customer support and product feedback tools together on the web and through an API. Its features include live chat, feedback boards, a roadmap, and a changelog, with an in-app widget that can place these tools and product updates inside a customer’s product. Juno answers questions using a team’s documentation and website, then hands unresolved conversations to the team in the same thread. Forwarded support email appears in the same inbox as chat conversations. Teams can connect requests and votes to statuses, roadmap items, and changelog posts, then update voters when work ships. Claude Code, Cursor, Codex, ChatGPT, and other MCP clients can connect, and the same actions are available through a REST API. Paid plans include Slack integration: Starter has one integration and Professional has unlimited integrations. Slack request creation is limited to admins and owners, while notifications are read-only. Imports are supported from Canny, Nolt, ProductRoad, and CSV, with AI-assisted column mapping for CSV. Free costs nothing; Starter is $29 a month and Professional is $59 a month. Live chat and Juno are in beta and not included in plan prices.
For and against
For
- Combines support and feedback features
- Links requests with roadmap and changelog updates
- Imports from Canny, Nolt, ProductRoad, and CSV
- Free plan includes unlimited posts and users
- Paid plans include Slack integration
Against
- Live chat and Juno are in beta
- Beta features are not included in plan prices
- Slack request creation is limited to admins and owners
- Slack notifications are read-only
The verdict
UserJot connects support conversations with product feedback and release communication. Its beta live chat and Juno are not included in plan prices, and Slack actions have role and notification limits.
Who it suits
UserJot suits teams that want to manage customer support conversations alongside product requests, roadmap updates, and changelog posts. It may also fit teams using MCP clients or a REST API to work with those tools.
Plans and prices
Free
Unlimited posts · Unlimited users · 3 admin roles · 2 feedback boards
Read 15 Oct 2026 · userjot.com
Starter
Everything in Free · Custom domain · Guest posting · Automatic login
Read 15 Oct 2026 · userjot.com
Professional
Everything in Starter · Unlimited boards · Advanced search · Single sign-on
Read 15 Oct 2026 · userjot.com
On the record
- AI integrations
- Claude Code, Cursor, Codex, ChatGPT, and other MCP clients can connect to UserJot; the same actions are available through a REST API.userjot.com · read 7 Oct 2026
- AI support
- Juno answers from a team's docs and website and hands unresolved conversations to the team in the same thread.userjot.com · read 7 Oct 2026
- Beta status
- Live chat and Juno are in beta and are not yet included in any plan's price.userjot.com · read 7 Oct 2026
- Changelog
- UserJot can draft changelog posts from completed requests, link posts to those requests and notify voters automatically.userjot.com · read 15 Oct 2026
- Company founder
- Crunchbase lists Shayan Taslim as UserJot's founder and the legal name as UserJot.crunchbase.com · read 15 Oct 2026
- Company legal entity
- UserJot's privacy policy identifies LogSnag LLC as the company operating the service.userjot.com · read 15 Oct 2026
- Company size
- Crunchbase places UserJot in the 1–10 employee range and marks it private and for-profit.crunchbase.com · read 15 Oct 2026
- Current availability
- UserJot's status page reports API and frontend uptime of 99.931% and media uptime of 100%.status.userjot.com · read 15 Oct 2026
- Data deletion
- After account deletion, content is removed from active systems within 30 days and backups within 60 days.userjot.com · read 15 Oct 2026
- Data location
- The privacy policy says UserJot's products and web properties are primarily housed in the United States.userjot.com · read 7 Oct 2026
- Documentation depth
- Official documentation covers widget installation, user identification, authentication, SDK references, Swift integration, REST API and MCP setup.userjot.com · read 15 Oct 2026
- Feedback loop
- Requests, votes, statuses, roadmap items, and changelog posts are linked so teams can update voters when work ships.userjot.com · read 7 Oct 2026
- Feedback voting
- Users can submit ideas, vote on requests and receive notifications when request statuses change or features ship.userjot.com · read 15 Oct 2026
- Hosted deployment
- The documentation describes remote UserJot services and provides no self-hosting installation or deployment package.userjot.com · read 15 Oct 2026
- Imports
- The service imports boards, posts, votes, comments and changelog entries from Canny, supports Nolt and ProductRoad imports, and maps other CSV data with AI.userjot.com · read 15 Oct 2026
- In-app widget
- The widget lets customers access feedback, roadmap, updates and conversations without leaving the product.userjot.com · read 15 Oct 2026
- Juno AI agent
- Juno answers from a workspace's boards, roadmap, changelog, documentation and selected sites, then hands unresolved conversations to staff.userjot.com · read 15 Oct 2026
- Limit: enterprise depth
- The same independent review cautions that larger organizations may need deeper analytics, complex integrations and enterprise governance beyond UserJot's focus.azausmalbilder.net · read 15 Oct 2026
