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Zonka Feedback
Gurugram, Haryana, India
What it is
Zonka Feedback is a feedback management platform with AI feedback intelligence for collecting responses, analyzing them, and helping teams act on findings. Surveys can reach customers and employees through email, SMS, WhatsApp, offline collection, digital channels, websites, apps, and in-product experiences. Teams can measure NPS, CSAT, and CES using a builder with 30+ question types, templates, skip logic, branding, and multilingual surveys. AI Feedback Intelligence extracts themes and entities, analyzes sentiment and emotion, and identifies how themes affect CX metrics. Feedback Management includes case management, real-time alerts, automation workflows, and contact and user journey tracking. Its survey app can collect responses offline on iPads and Android tablets, then sync when connected. Listed integrations include Salesforce, HubSpot, Jira, Freshdesk, Intercom, Zendesk, Slack, MS Teams, Zapier, and webhooks; custom integrations are supported through APIs and middleware. Enterprise capabilities include single sign-on, role and access controls, tailored onboarding, personalized training, and priority expert support. The company says it is ISO 27001:2022 certified and GDPR and HIPAA compliant, and offers regional hosting in the US, Europe, Australia, or India. Pricing is by custom quote, and a 14-day trial is listed.
For and against
For
- Collects feedback across online and offline channels
- Measures NPS, CSAT, and CES
- AI analysis identifies themes and sentiment
- Offers regional data hosting options
Against
- Pricing is available by custom quote
- AI Feedback Intelligence pricing is based on data credits
- Feedback Management pricing depends on volume, scale, and goals
The verdict
Zonka Feedback covers survey collection, analysis, and follow-up workflows, with integrations and enterprise options. Since pricing is quote-based, teams should confirm the plan and data-credit needs for their use case.
Who it suits
It suits customer and employee feedback programs across CX, product, support, and frontline teams. Organizations needing offline surveys or enterprise access controls may find those listed capabilities relevant.
Plans and prices
Feedback Management
customer feedback product
Read 15 Oct 2026 · g2.com
Feedback Management
cloud SaaS
Read 15 Oct 2026 · trustradius.com
AI Feedback Intelligence
AI feedback intelligence product
Read 15 Oct 2026 · g2.com
AI Feedback Intelligence
customizable surveys · integrations · multilingual surveys · survey logic
Read 15 Oct 2026 · getapp.com
On the record
- AI analysis
- AI capabilities include sentiment analysis, thematic analysis, impact scoring, entity recognition, automatic tagging, and an AI assistant for questions and root-cause exploration.zonkafeedback.com · read 15 Oct 2026
- Android app distribution
- The Android app supports offline surveys, kiosk use, multilingual forms, graphical reports, alerts, and 10K-plus downloads.play.google.com · read 15 Oct 2026
- Audience
- The company describes the product as designed for customer and employee feedback, with use cases for CX, product, support, and frontline teams.zonkafeedback.com · read 4 Oct 2026
- Bootstrapped company
- Inc42 describes Zonka Feedback as a bootstrapped company founded in 2014 and reports 35 employees.inc42.com · read 15 Oct 2026
- Cloud infrastructure
- The enterprise page says the service runs on Amazon AWS infrastructure using services including EC2, Lambda, EBS, Auto Scaling, S3, caching, and SES.zonkafeedback.com · read 15 Oct 2026
- Collection channels
- Official materials list email, SMS, WhatsApp, web, in-app, in-product, kiosks, offline collection, links, QR codes, iPad, and Android devices.zonkafeedback.com · read 15 Oct 2026
- Company legal name
- The Google Play listing identifies the developer as Classic Informatics Private Limited.play.google.com · read 15 Oct 2026
- Custom integrations
- The company says custom integrations are supported through APIs and middleware.zonkafeedback.com · read 4 Oct 2026
- Data hosting
- The company offers regional data hosting in the US, Europe, Australia, or India.zonkafeedback.com · read 4 Oct 2026
- Documentation
- The help center exposes sections for survey management, integrations, automation, AI, reporting, contacts, locations, user management, and survey creation.help.zonkafeedback.com · read 15 Oct 2026
- Enterprise access
- Enterprise capabilities include single sign-on and user controls for roles, access, and permissions.zonkafeedback.com · read 4 Oct 2026
- Feedback operations
- Response Inbox, tagging, assignments, internal notes, customer email, tasks, alerts, digests, workflow automation, and case-management functions support closing the loop.zonkafeedback.com · read 15 Oct 2026
- Feedback workflows
- Feedback Management includes case management, real-time alerts, automation workflows, and contact and user journey tracking.zonkafeedback.com · read 4 Oct 2026
- Founders
- Zonka identifies Rajiv Mehta and Sonika Mehta as founders in its LinkedIn company updates, while Sonika is described as co-founder and product director.in.linkedin.com · read 15 Oct 2026
- Free trial
- The help center says new accounts receive access to all features for a 14-day free trial.help.zonkafeedback.com · read 15 Oct 2026
- Independent review summary
- GetApp reviewers emphasize easy multi-channel survey creation, useful logic and distribution, clear dashboards, and rapid access to reports.getapp.com · read 15 Oct 2026
- Integrations
- Listed integrations include Salesforce, HubSpot, Jira, Front, Freshdesk, Intercom, Help Scout, Pipedrive, ActiveCampaign, Airtable, Webex, Mailchimp, Google Sheets, Slack, Microsoft Teams, Zoom, Zendesk, and others.zonkafeedback.com · read 15 Oct 2026
- Limit: device-login restriction
- A GetApp reviewer reports restrictions on the number of device logins and a problem where an admin can delete the account owner.getapp.co.uk · read 15 Oct 2026
