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Customer Thermometer
Customer Thermometer · Brighton, United Kingdom · founded 2011
What it is
Customer Thermometer collects customer ratings and feedback through short surveys embedded in emails, support tickets, and other communications. Recipients can rate service and leave feedback directly within an email or ticket. All plans include reporting and email alerts for responses and comments; plans with at least 200 responses also include NPS and Personalized Ribbon reporting. Listed integrations include Gmail, Outlook, Zendesk, Salesforce, ServiceNow, and ConnectWise. Users can export data as CSV or automatically through the API or webhooks. The service is available on the web and iOS, with API access listed. The maker says network communication uses TLS 1.2 and 1.3 and survey data is stored in Microsoft Azure managed databases in the UK. It states GDPR and CCPA compliance but does not claim HIPAA compliance. An account with 10 free surveys is offered without a credit card, and a free trial is listed. The At the Beach plan costs $9 a month and allows zero responses; Jumper costs $49 a month for 200 responses.
For and against
For
- Customers can respond directly within emails or tickets.
- All plans include reporting and response alerts.
- Integrates with Gmail, Outlook, Zendesk, and Salesforce.
- Offers 10 free surveys without a credit card.
Against
- At the Beach costs $9 a month for zero responses.
- NPS reporting requires plans with at least 200 responses.
- The maker does not claim HIPAA compliance.
- Accounts can hold no more than twice their monthly response allowance.
The verdict
Customer Thermometer focuses on lightweight feedback collection within existing communications, with reporting, alerts, and several integration options. Review response allowances and the stated compliance limits before choosing a plan.
Who it suits
Customer Thermometer suits teams collecting service ratings through existing customer communications, including email and support tickets. Its response alerts, integrations, and export options may be useful to teams that need to route or analyze feedback.
Plans and prices
At the Beach
0 responses; retain and view account data
Read 5 Oct 2026 · customerthermometer.com
Jumper
200 responses/month · unlimited users/agents
Read 5 Oct 2026 · customerthermometer.com
Flyer
500 responses/month · unlimited users/agents
Read 5 Oct 2026 · customerthermometer.com
Mach 1
1000 responses/month · unlimited users/agents
Read 5 Oct 2026 · customerthermometer.com
Mach 2
5000 responses/month · unlimited users/agents
Read 5 Oct 2026 · customerthermometer.com
Mach 3
10000 responses/month · unlimited users/agents
Read 5 Oct 2026 · customerthermometer.com
Mach 4
20000 responses/month · unlimited users/agents
Read 5 Oct 2026 · customerthermometer.com
Enterprise
Larger plans · multiple accounts · bespoke reporting · flexible invoicing
Read 5 Oct 2026 · customerthermometer.com
On the record
- Account security
- SAML and SSO integrations are available for enterprise clients, with PingOne, SiteMinder, and Okta named as partners.customerthermometer.com · read 5 Oct 2026
- API and exports
- Users can export data automatically through the API or webhooks, or manually as a CSV.customerthermometer.com · read 5 Oct 2026
- Audience
- The company says its customers range from startups to global brands and include users in more than 160 countries.customerthermometer.com · read 5 Oct 2026
- Compliance
- The maker states that it is GDPR and CCPA compliant, registered with the UK Information Commissioner's Office, and does not claim HIPAA compliance.customerthermometer.com · read 5 Oct 2026
- Feedback collection
- Customers can rate service and provide feedback directly within an email or ticket.customerthermometer.com · read 5 Oct 2026
- Free access
- The maker offers an account with 10 free surveys and says no credit card is needed.customerthermometer.com · read 5 Oct 2026
- Integrations
- Listed integrations include Gmail, Outlook, Zendesk, Salesforce, ServiceNow, and ConnectWise.customerthermometer.com · read 5 Oct 2026
- Pricing limits
- Unused responses roll over, but an account can hold at most twice its monthly plan response allowance at one time.customerthermometer.com · read 5 Oct 2026
- Product
- Customer Thermometer collects customer ratings and feedback through short surveys embedded in emails, support tickets, and other communications.customerthermometer.com · read 5 Oct 2026
- Reporting
- All plans include full reporting functionality, and plans with 200 or more responses include NPS reporting and Personalized Ribbon reporting.customerthermometer.com · read 5 Oct 2026
- Response alerts
- All plans include email alerts for responses and comments.customerthermometer.com · read 5 Oct 2026
- Security
- The maker says network communication is secured with TLS 1.2 and 1.3, and survey data is stored in Microsoft Azure managed databases in the UK.customerthermometer.com · read 5 Oct 2026
- Paid from
- 9customerthermometer.com · read 21 Sep 2026
- Support
- The company calls its customer support team the Ministry of Magic and says it helps customers use the software and related processes.customerthermometer.com · read 5 Oct 2026
