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Canny
What it is
Canny is an AI-powered customer feedback platform for product-led teams. It gathers feedback, helps teams assess and prioritize requests, and provides ways to share progress with customers. Its Autopilot feature uses AI to collect, remove duplicate items, and sort feedback from customer conversations and other sources. Through a customer-facing portal, customers can submit and vote on requests, check their status, and see what is planned. Teams can also publish public or private roadmaps, post status updates, and announce releases. Canny links feedback requests with customer accounts and revenue impact to help teams weigh opportunities. Listed integrations include Intercom, Zendesk, Slack, Salesforce, HubSpot, Jira, and Linear. A public API supports custom integrations, while a Chrome extension captures feedback across the web. Canny is available through the web, API, and extension. Its Free plan includes 25 tracked users and unlimited feedback; Pro is $79/mo billed yearly and starts at 100+ tracked users. A free trial lasts 14 days.
For and against
For
- Customers can submit and vote on feedback.
- Roadmaps can be public or private.
- Autopilot captures and triages feedback with AI.
- Feedback requests connect to customer accounts and revenue impact.
- Free plan includes unlimited feedback.
Against
- Free plan is limited to 25 tracked users.
- Pro starts at $79/mo billed yearly.
The verdict
Canny combines feedback collection, prioritization, and customer updates in one platform. Its free plan covers unlimited feedback for up to 25 tracked users, while larger plans start at 100+ users for Pro.
Who it suits
Canny suits product-led teams and product, sales, customer success, customer experience, or marketing groups that need to collect feedback and communicate product progress.
Plans and prices
Free
25 tracked users · unlimited feedback · automatic feedback capture · 5 managers
Read 19 Oct 2026 · canny.io
Pro
100+ tracked users · PM integrations · advanced privacy · 10 managers
Read 19 Oct 2026 · canny.io
Pro
up to 100 tracked users
Read 19 Oct 2026 · help.canny.io
Business
5,000+ tracked users · SSO integrations · CRM integrations · custom admin roles
Read 19 Oct 2026 · canny.io
On the record
- AI integrations
- Canny offers MCP connections for Claude, ChatGPT, Microsoft Copilot, Cursor, and other supported AI tools.canny.io · read 19 Oct 2026
- API
- The public API uses authenticated JSON POST requests and supports reading and modifying Canny data, with pagination and webhooks.developers.canny.io · read 19 Oct 2026
- API and extension
- Canny offers a public API for custom integrations and a Chrome extension for capturing feedback across the web.canny.io · read 4 Oct 2026
- API availability
- Canny states that its open API is available to accounts on every plan for pushing and pulling data and creating integrations.help.canny.io · read 19 Oct 2026
- Autopilot
- Autopilot reads sales calls and support conversations, extracts feature requests, deduplicates them, and routes them for triage.canny.io · read 19 Oct 2026
- Changelog
- Canny provides an embeddable product changelog, scheduled releases, Markdown formatting, labels, hosted history, and subscriber email notifications on Pro.canny.io · read 19 Oct 2026
- Chrome extension
- The Chrome extension captures feedback, votes, and internal comments from any website; the store listing reports version alpha-9.1 updated September 16, 2026 and 592 users.chromewebstore.google.com · read 19 Oct 2026
- Documentation
- Developer documentation covers installation, company data, custom fields, web and mobile widgets, SSO, advanced options, changelog widgets, security, and a large API reference.developers.canny.io · read 19 Oct 2026
- Feedback analysis
- Canny groups feedback by product area and connects requests to revenue impact so teams can evaluate commercial importance.canny.io · read 19 Oct 2026
- Feedback controls
- Official features include board privacy, vote-on-behalf, internal and pinned comments, custom branding, Markdown, tags, categories, user segmentation, and MRR-impact sorting.canny.io · read 19 Oct 2026
- Feedback portal
- The customer-facing portal lets users submit, comment on, and vote for requests, with requests tied to the relevant person and account.canny.io · read 19 Oct 2026
- Hosting and encryption
- Canny says it hosts applications on AWS, stores data using MongoDB Atlas, continuously backs up data, and uses HTTPS with RSA 2048 bit keys.canny.io · read 4 Oct 2026
- Hosting security
- Canny hosts applications on AWS, stores data in MongoDB Atlas, continuously backs up data, restricts machine access to engineers, and requires HTTPS with RSA-2048 encryption.canny.io · read 19 Oct 2026
- Integrations
- Listed integrations include Intercom, Zendesk, Asana, ClickUp, Discord, Segment, Slack, HubSpot, Jira, Linear, Microsoft Teams, OIDC, Okta, OneLogin, Salesforce, Google Analytics, and Zapier.help.canny.io · read 19 Oct 2026
- Limit: cancellation complaint
- A Trustpilot reviewer alleged that cancelling required contacting support and described the process as difficult.trustpilot.com · read 19 Oct 2026
- Limit: customization and filtering
- G2's review summary identifies limited customization and filtering as recurring weaknesses, along with missing features and integration difficulties.g2.com · read 19 Oct 2026
- Limit: missing functionality
- A Trustpilot reviewer said the straightforward public-roadmap interface lacked important desired functions.trustpilot.com · read 19 Oct 2026
- Limit: pricing for large user bases
- Capterra reviews include complaints that tracked-user pricing is costly for businesses with many free or trial users and that Pro limits can feel restrictive.capterra.com · read 19 Oct 2026
