Canny

No phone app

6.3No. 15 of 59
in Customer Feedback Software

Recognised40% of the score20
Phone app26% of the score0
Documented20% of the score90
Free plan14% of the score100

Free plan: Yes
Paid plans from: $79/mo
Runs on: api, Browser extension, Web

Summary

Canny is ranked #15 of 59 in customer feedback software on Samsung Mobile US Press. It runs on API, Browser extension, Web. There is a free plan. A free trial is offered. Paid plans start at $79/mo.

Canny plans and pricing

All plans

Free Free 25 tracked users · unlimited feedback canny.io · 4 Oct 2026

Pro $79/mo yearly 100+ tracked users · PM integrations · advanced privacy canny.io · 4 Oct 2026

Business Not published yearly 5,000+ tracked users · SSO integrations · CRM integrations canny.io · 4 Oct 2026

Compared on customer feedback software

Free plan: Yescanny.io
Paid from: $79/mocanny.io
Feature requests: Yescanny.io
Feedback portal: Yescanny.io
In-app feedback: Yescanny.io
Product roadmap: Yescanny.io

Facts

What it does: Canny is an AI-powered customer feedback platform that captures feedback, helps teams analyze and prioritize it, and lets them communicate updates to customers.canny.io · 4 Oct 2026
Autopilot: Autopilot uses AI to capture, deduplicate, and triage feedback from customer conversations and other sources.canny.io · 4 Oct 2026
Roadmaps and updates: Teams can publish public or private roadmaps, send status updates, and announce product releases.canny.io · 4 Oct 2026
Revenue analysis: Canny connects feedback requests to customer accounts and revenue impact to help teams prioritize opportunities.canny.io · 4 Oct 2026
Integrations: Listed integrations include Intercom, Zendesk, Slack, Salesforce, HubSpot, Jira, Linear, and others.canny.io · 4 Oct 2026
API and extension: Canny offers a public API for custom integrations and a Chrome extension for capturing feedback across the web.canny.io · 4 Oct 2026
Security: Canny says it is SOC 2 certified and makes its report available on request.canny.io · 4 Oct 2026
Hosting and encryption: Canny says it hosts applications on AWS, stores data using MongoDB Atlas, continuously backs up data, and uses HTTPS with RSA 2048 bit keys.canny.io · 4 Oct 2026
Support: Canny says every customer gets live chat support and a help center, while Business customers get a dedicated customer success manager.canny.io · 4 Oct 2026
Who it is for: Canny describes its users as product-led teams and identifies product, sales, customer success, customer experience, and marketing teams as users.canny.io · 4 Oct 2026
Plan limits: The Free plan includes 25 tracked users, Pro starts at 100+ tracked users, and Business starts at 5,000+ tracked users.canny.io · 4 Oct 2026