Hively
What it is
Hively collects customer and employee feedback through rating smileys in email signatures and direct feedback requests. A customer can rate a team member with one click and optionally add a comment or more detail. Ratings earn points that contribute to individual and overall team happiness scores. Hively provides rating alerts, email summaries, reporting, happiness trends, and a team leaderboard; its Buzz feature lets teams acknowledge top performers. The service is aimed at teams whose members interact with customers, including support, account management, training, and sales. Its rating snippets work with email clients and CRM or ticket systems that accept HTML. Named examples include Outlook, Gmail, Zendesk, Salesforce, and Help Scout. Customers can rate from mobile devices, and teams can use QR codes for smartphone scans. Hively offers Android, iOS, and web access. Its free plan supports up to three users with unlimited ratings and team-member Buzz. Paid plans are listed at $13 per month billed annually or $15.00 per month.
For and against
For
- One-click customer ratings with optional comments.
- Provides alerts, reporting, trends, and a team leaderboard.
- Free plan includes unlimited ratings for up to three users.
- Available on Android, iOS, and web.
Against
- Free plan is limited to three users.
- First smiley click is the recorded rating.
- Paid plans start at $13/mo billed annually.
The verdict
Hively brings individual ratings together with team scores, reporting, and recognition. Check the user limit and how its first-click rating rule fits your feedback workflow.
Who it suits
Hively suits customer-facing teams in support, account management, training, and sales that want feedback and team-level reporting. It may also fit teams using HTML-capable email, CRM, or ticket systems.
Plans and prices
Free
Unlimited ratings · Up to 3 users · Team member Buzz
Read 4 Oct 2026 · teamhively.com
Annual
Unlimited ratings · Multiple teams · Multiple rating languages · Custom branding and messaging
Read 4 Oct 2026 · teamhively.com
Monthly
Unlimited ratings · Multiple teams · Multiple rating languages · Custom branding and messaging
Read 4 Oct 2026 · teamhively.com
On the record
- Alerts and reporting
- Hively provides rating alerts, email summaries, a team leaderboard, reporting, and customer happiness trends.teamhively.com · read 4 Oct 2026
- Compatibility
- Hively rating snippets work with email clients and CRM or ticket systems that accept HTML, and the FAQ names Outlook, Gmail, Zendesk, Salesforce, and Help Scout as examples.teamhively.com · read 4 Oct 2026
- Data handling
- The FAQ states that when an account is canceled, its data is completely removed from Hively’s servers.teamhively.com · read 4 Oct 2026
- Integrations
- The integrations page lists Gmail, Outlook, CodeTwo, Crossware, Exclaimer, Autotask, Connectwise, Kustomer, Salesforce, Uservoice, Dynamics 365, Happyfox, Helpscout, Freshdesk, Kayako, Manage Engine, OTRS, Supportpal, and Zendesk.teamhively.com · read 4 Oct 2026
- Mobile
- The FAQ says customers can submit ratings on mobile devices, and Hively offers QR codes that can be scanned by smartphones.teamhively.com · read 4 Oct 2026
- One-click ratings
- Customers can rate a team member with one click and optionally leave comments or additional details.teamhively.com · read 4 Oct 2026
- Purpose
- Hively collects real-time customer and employee feedback through rating smileys in email signatures and direct feedback requests.teamhively.com · read 4 Oct 2026
- Rating limit
- The FAQ states that only the first click on a smiley is recorded; a later resubmission on the rating page overrides the earlier rating.teamhively.com · read 4 Oct 2026
- Recognition
- The product lets teams acknowledge top performers with its Buzz feature.teamhively.com · read 4 Oct 2026
- Scoring
- Team members earn points from customer ratings that contribute to happiness scores for each member and the overall team.teamhively.com · read 4 Oct 2026
- Security
- The privacy policy says the site uses firewalls, intrusion detection, encrypted data transmission, and operating procedures to protect personal data and accounts.teamhively.com · read 4 Oct 2026
- Support
- Hively provides a support and knowledge base with categories including billing, integrations, ratings, reporting, and account information.support.teamhively.com · read 4 Oct 2026
- Who it serves
- Hively describes its audience as teams whose members interact with customers, including support, account management, training, and sales teams.teamhively.com · read 4 Oct 2026
