Genesys Cloud CX
by Genesys Cloud CXGenesys Cloud CX may suit contact-center, service, operations and IT teams needing voice or digital customer-service tools.
Free trial From $75 a month, billed yearly AndroidiPhone & iPadWebWindowsMacLinux+1
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- Contact Center as a Service - Enterprise Software
Best Contact Center as a Service - Enterprise Software 2026
Every product here is ranked by Samsung Mobile US Press's record score: what its maker publishes about it, where it runs (Android first), whether it is free to try, and how recently the facts were read.
02
Luware Nimbus
Nimbus suits organizations ranging from internal helpdesks and branch offices to large contact centers that use Microsoft Teams.
AndroidiPhone & iPadWeb+2 Record5.6 Visit
03
Agentforce Contact Center
Agentforce Contact Center may suit organizations handling customer requests across voice and digital channels that also need workforce or quality management.
AndroidiPhone & iPadWeb+2 Record5.5 Visit
04
Amazon Connect
It suits enterprises delivering customer experiences across multiple touchpoints, from tens to tens of thousands of agents.
AndroidiPhone & iPadWeb+1 Record5.5 Visit
05
Microsoft Dynamics 365 Sales
AndroidiPhone & iPadWeb+1 Record5.5 Visit
6
Odigo
AndroidiPhone & iPadWeb+1 — Record5.5 Visit Odigo Essential is presented for organizations with 5 to 500 consultants that need to manage customer interactions across channels.
8
Zoom Contact Center
AndroidiPhone & iPadWeb+3 $69 a month, billed yearly Record5.3 Visit Zoom describes Contact Center for teams providing customer service and managing interactions across channels.
11
GoTo Contact Center
AndroidiPhone & iPadWeb+4 $29.95 a month Record4.8 Visit GoTo Contact Center suits teams handling inbound and outbound calls alongside digital channels.
12
MaxContact Auto QA
WebWindowsBrowser extension+1 £80 a month Record4.6 Visit Auto QA suits contact centre teams seeking to scale quality monitoring across selected calls, chats and email.
14
Avaya Experience Platform
WebAPISelf-hosted $48 a month, billed yearly Record4.4 Visit Avaya Infinity is designed for large, complex enterprise contact centers, including deployments with thousands of agents.
17
Talkdesk CX Cloud
Web $85 a month, billed yearly Record3.8 Visit It suits contact centers needing voice and multiple digital channels, with workforce and analytics features.
18
Alvaria Cloud
WebAPI — Record3.7 Visit It suits enterprise contact centers that need inbound and outbound communications, workforce engagement, and coordinated outreach.
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