Genesys Cloud CX
by Genesys Cloud CXGenesys Cloud CX may suit contact-center, service, operations and IT teams needing voice or digital customer-service tools.
Free trial From $75 a month, billed yearly AndroidiPhone & iPadWebWindowsMacLinux+1
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Best Contact Center as a Service - Enterprise Software 2026
Facts read 22 Sep 2026 – 21 Oct 2026
The standings: top 10
| Name | In a line | Record score | Price from | Try it free | Runs on | Facts read |
|---|---|---|---|---|---|---|
| 01 Genesys Cloud CX | Genesys Cloud CX may suit contact-center, service, operations and IT teams needing voice or digital customer-service tools. | 6.0 | $75 a month, billed yearly | Free trial | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
| 02 Luware Nimbus | Nimbus suits organizations ranging from internal helpdesks and branch offices to large contact centers that use Microsoft Teams. | 5.6 | — | Free trial | Android, iPhone & iPad, Web, Windows | 15 Oct 2026 |
| 03 Agentforce Contact Center | Agentforce Contact Center may suit organizations handling customer requests across voice and digital channels that also need workforce or quality management. | 5.5 | $50 a month | Free trial | Android, iPhone & iPad, Web, Browser extension | 15 Oct 2026 |
| 04 Amazon Connect | It suits enterprises delivering customer experiences across multiple touchpoints, from tens to tens of thousands of agents. | 5.4 | — | Free trial | Android, iPhone & iPad, Web, API | 28 Sep 2026 |
| 05 Microsoft Dynamics 365 Sales | 5.4 | — | Free trial | Android, iPhone & iPad, Web, API | 7 Oct 2026 | |
| 06 Odigo | Odigo Essential is presented for organizations with 5 to 500 consultants that need to manage customer interactions across channels. | 5.4 | — | Free trial | Android, iPhone & iPad, Web, API | 30 Sep 2026 |
| 07 UJET | 5.4 | $65 a month | Free trial | Android, iPhone & iPad, Web, API | 30 Sep 2026 | |
| 08 Zoom Contact Center | Zoom describes Contact Center for teams providing customer service and managing interactions across channels. | 5.3 | $69 a month, billed yearly | — | Android, iPhone & iPad, Web, Windows | 11 Oct 2026 |
| 09 VCC Live | 5.1 | $50 a month | — | Android, Web, Windows, API | 5 Oct 2026 | |
| 10 Twilio Flex | 4.9 | $150 a month | Free trial | Web, API, Self-hosted | 5 Oct 2026 |
02
Luware Nimbus
Nimbus suits organizations ranging from internal helpdesks and branch offices to large contact centers that use Microsoft Teams.
AndroidiPhone & iPadWeb+2 Record5.6 Visit
03
Agentforce Contact Center
Agentforce Contact Center may suit organizations handling customer requests across voice and digital channels that also need workforce or quality management.
AndroidiPhone & iPadWeb+2 Record5.5 Visit
04
Amazon Connect
It suits enterprises delivering customer experiences across multiple touchpoints, from tens to tens of thousands of agents.
AndroidiPhone & iPadWeb+1 Record5.4 Visit
05
Microsoft Dynamics 365 Sales
AndroidiPhone & iPadWeb+1 Record5.4 Visit
6
Odigo
AndroidiPhone & iPadWeb+1 — Record5.4 Visit Odigo Essential is presented for organizations with 5 to 500 consultants that need to manage customer interactions across channels.
8
Zoom Contact Center
AndroidiPhone & iPadWeb+3 $69 a month, billed yearly Record5.3 Visit Zoom describes Contact Center for teams providing customer service and managing interactions across channels.
11
GoTo Contact Center
AndroidiPhone & iPadWeb+4 $29.95 a month Record4.8 Visit GoTo Contact Center suits teams handling inbound and outbound calls alongside digital channels.
12
MaxContact Auto QA
WebWindowsBrowser extension+1 £80 a month Record4.6 Visit Auto QA suits contact centre teams seeking to scale quality monitoring across selected calls, chats and email.
14
Avaya Experience Platform
WebAPISelf-hosted $48 a month, billed yearly Record4.4 Visit Avaya Infinity is designed for large, complex enterprise contact centers, including deployments with thousands of agents.
17
Alvaria Cloud
WebAPI — Record3.7 Visit It suits enterprise contact centers that need inbound and outbound communications, workforce engagement, and coordinated outreach.
18
Convoso
Web — Record3.7 Visit Convoso is aimed at high-velocity revenue teams, sales organizations, lead-generation teams, and contact centers.
21
Talkdesk CX Cloud
Web $85 a month, billed yearly Record3.7 Visit It suits contact centers needing voice and multiple digital channels, with workforce and analytics features.
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