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On the recordRead 11 Oct 202620 facts
Softdial Contact Center
Softdial Contact Center · Aylesbury, United Kingdom · founded 1994
Plans and prices
Softdial Cloud CCaaS
Priced on request
Scales to 10,000+ agents on demand
Read 11 Oct 2026 · sytel.com
On the record
- Channels
- The platform blends voice, chat, email, and social channels, and lets agents handle multiple live sessions.sytel.com · read 11 Oct 2026
- Company
- Sytel says it was established in 1994 and is headquartered in Aylesbury, UK.sytel.com · read 11 Oct 2026
- Deployment
- The enterprise platform is offered for public or private cloud, on-premise, or hybrid deployment.sytel.com · read 11 Oct 2026
- Dialing and routing
- Features include predictive dialing and rules-based inbound routing to select an available agent.sytel.com · read 11 Oct 2026
- Digital channel scope
- omnichannelsytel.com · read 22 Sep 2026
- Inbound calling
- Yessytel.com · read 22 Sep 2026
- Integrations
- Sytel lists a Salesforce AppExchange client and messaging support for Facebook, X, Telegram, WhatsApp, and WeChat; it also describes APIs for third-party integrations.sytel.com · read 11 Oct 2026
- Intended users
- Sytel describes the product for CCaaS subscribers, partners serving multiple tenants, and enterprises handling high volumes of customer interactions.sytel.com · read 11 Oct 2026
- IVR builder
- Yessytel.com · read 22 Sep 2026
- Outbound dialer
- Yessytel.com · read 22 Sep 2026
- Privacy and compliance
- Sytel says its compliance posture is aligned with SOC 2, ISO 27001, and GDPR, and that it processes no consumer PII or PHI, only call metadata and recordings.sytel.com · read 11 Oct 2026
- Product
- Softdial Contact Center is Sytel’s AI-enabled, multichannel contact center software, offered as a managed subscription or as a platform for partners and enterprise users.sytel.com · read 11 Oct 2026
- Recording and reporting
- The product supports voice and screen recording, analytics, data feeds, and customizable reports across channels.sytel.com · read 11 Oct 2026
- Security
- Sytel says its security framework includes encryption, MFA, tenant isolation, audit logging, and an annual risk review, and that hosted services run on AWS SOC 2 Type II-certified infrastructure.sytel.com · read 11 Oct 2026
- Support
- Softdial Cloud is managed and supported by Sytel, with day-to-day expert support stated as 24/7/365.sytel.com · read 11 Oct 2026
- Trial
- Sytel advertises a free trial for subscribers, but the page does not state its duration.sytel.com · read 11 Oct 2026
- Workforce management
- Yessytel.com · read 22 Sep 2026
- Workload management
- Its real-time optimization feature balances workloads across media channels without human intervention.sytel.com · read 11 Oct 2026
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