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Convoso
Convoso · Woodland Hills, California, United States · founded 2006
What it is
Convoso is a web-based cloud platform for outbound sales and contact center teams. It combines inbound calling with predictive, power, progressive, and preview dialers. Its omnichannel contact center includes voice, email, and SMS, along with an IVR builder. Workflow automation, reporting and analytics, and real-time monitoring support day-to-day operations. Compliance controls include do-not-call scrubbing, reassigned-number workflows, dynamic scripting, and state-level dialing controls. Attempt Control Manager limits repeat dialing to the same number across campaigns and duplicate lead records within a time window. Convoso provides cloud REST APIs for custom integrations, and Convoso for Salesforce places its predictive and power dialing engine inside Salesforce. The company describes white-glove onboarding, dedicated implementation, and ongoing support. Pricing is customized by seats, features, and services, with primarily annual plans; monthly terms may be discussed with sales. Carrier fees may be billed separately, and optional add-ons are available. There is no free trial.
For and against
For
- Predictive, power, progressive, and preview dialers
- Voice, email, and SMS channels
- IVR builder and workflow automation
- Compliance controls include do-not-call scrubbing
- Cloud REST APIs support custom integrations
Against
- No free trial is offered
- Pricing is available on request
- Carrier fees may be billed separately
- Plans are primarily annual
The verdict
Convoso brings dialing, omnichannel communication, automation, analytics, and compliance features into a web contact center platform. Costs and contract terms depend on the organization’s seats, features, services, and possible carrier fees.
Who it suits
Convoso is aimed at high-velocity revenue teams, sales organizations, lead-generation teams, and contact centers. It suits groups needing outbound dialing, inbound calling, digital channels, and compliance controls.
Plans and prices
Customized plan
Pricing depends on seats, features, and services; carrier fees may be billed separately; optional add-ons available
Read 9 Oct 2026 · convoso.com
On the record
- Automation and analytics
- The platform includes workflow automation, reporting and analytics, and real-time monitoring.convoso.com · read 9 Oct 2026
- Call controls
- Attempt Control Manager sets limits on dialing the same number across campaigns and duplicate lead records within a time window.convoso.com · read 9 Oct 2026
- Compliance
- Compliance tools include do-not-call scrubbing, reassigned number workflows, dynamic scripting, and state-level dialing controls.convoso.com · read 9 Oct 2026
- Dialing modes
- The platform offers predictive, power, progressive, and preview dialers.convoso.com · read 9 Oct 2026
- Digital channel scope
- omnichannelconvoso.com · read 23 Sep 2026
- Inbound calling
- Yesconvoso.com · read 23 Sep 2026
- Integrations
- Convoso provides cloud REST APIs for customized integrations with third-party and proprietary applications.convoso.com · read 9 Oct 2026
- Intended users
- Convoso says its platform is built for high-velocity revenue teams and contact centers, including sales and lead generation teams.convoso.com · read 9 Oct 2026
- IVR builder
- Yesconvoso.com · read 23 Sep 2026
- Omnichannel
- Its cloud contact center solution includes voice, email, and SMS capabilities.convoso.com · read 9 Oct 2026
- Outbound dialer
- Yesconvoso.com · read 23 Sep 2026
- Pricing limits
- Seat counts can be scaled, but the terms may vary by contract; carrier fees are typically billed separately from the software subscription.convoso.com · read 9 Oct 2026
- Purpose
- Convoso is a cloud-based outbound sales and contact center platform for sales and lead generation teams.convoso.com · read 9 Oct 2026
- Recording retention
- 30convoso.com · read 23 Sep 2026
- Salesforce
- Convoso for Salesforce embeds its predictive and power dialing engine into Salesforce.convoso.com · read 9 Oct 2026
- Security
- Convoso announced completion of a SOC 2 Type 2 examination, and its report is available to qualified customers and prospects under NDA.convoso.com · read 9 Oct 2026
- Support and onboarding
- The company describes its services as including white-glove onboarding, dedicated implementation, and ongoing support.convoso.com · read 9 Oct 2026
