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On the recordRead 5 Oct 202615 facts
VCC Live
Budapest, Hungary
Plans and prices
Essentials
$50a month
Voice; outbound and inbound calls; project management; automatic dialers; call distribution and queues; call recording
Read 5 Oct 2026 · vcc.live
Advanced
$67a month
Essentials plus IVR, quality and team management, Database API, real-time metrics and wallboards; some features on demand
Read 5 Oct 2026 · vcc.live
Multichannel
$90a month
All channels; chat apps and social media integration; live chat, email automation, ticketing and SMS automation
Read 5 Oct 2026 · vcc.live
Enterprise
$90a month
All channels; extra security; VCC Pay; PCI DSS certification; 24/7 support; SSO; tailored package
Read 5 Oct 2026 · vcc.live
On the record
- Access controls
- Security options include two-factor authentication, OAuth 2.0 single sign-on and IP address filtering.vcc.live · read 5 Oct 2026
- AI data handling
- The maker says transcription engines process customer data without using it for model training and recordings and transcripts are deleted after the customer-set retention period.vcc.live · read 5 Oct 2026
- APIs
- VCC Live provides a REST-compatible Database API and describes webhooks, JavaScript SDK and IVR API integration options.vcc.live · read 5 Oct 2026
- Capabilities
- The platform supports inbound and outbound phone calls, IVR, automatic dialers, call routing, queues and call recording.vcc.live · read 5 Oct 2026
- Channels
- Its multichannel offering includes voice, text, email, chat and social messaging channels.vcc.live · read 5 Oct 2026
- Encryption
- The maker says server data is encrypted with AES-256 and client exchanges use HTTPS/WSS with TLS 1.2 or higher.vcc.live · read 5 Oct 2026
- Integrations
- The maker lists Salesforce, HubSpot, Looker, DocuSign, Dialogflow, Zapier, Messenger and WhatsApp integrations.vcc.live · read 5 Oct 2026
- Intended users
- The maker presents VCC Live for contact centers and highlights sales, customer service, debt collection and BPO use cases.vcc.live · read 5 Oct 2026
- Minimum licenses
- The pricing page says VCC Live is available from at least 10 user licenses and also describes 20 licenses as its minimum package, so the page gives conflicting minimums.vcc.live · read 5 Oct 2026
- Outbound dialer
- Yesvcc.live · read 23 Sep 2026
- Product
- VCC Live describes itself as an AI-powered cloud contact center platform for managing customer communications.vcc.live · read 5 Oct 2026
- Security certifications
- The company says it maintains ISO 27001:2022 and ISO 22301:2019 certifications and is PCI DSS certified and SOC 2 Type II certified.vcc.live · read 5 Oct 2026
- Support
- The Enterprise package includes 24/7 support, and the maker lists phone and email support among its service features.vcc.live · read 5 Oct 2026
