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Odigo
Odigo · Boulogne-Billancourt, France · founded 1986
What it is
Odigo is a contact center as a service platform from a provider, operator, integrator, and publisher of AI-driven contact center software. Its platform manages voice, email, chat, SMS/RCS, social networks, and video interactions. Odigo Essential brings voice, email, chat, social networks, and SMS together in one application and shows interaction history. Listed capabilities include an outbound dialer, IVR, call recording, and supervisor tools.
Odigo describes conversational and generative AI, sentiment and linguistic analysis, automation, and AI assistance for customer interactions. Packaged CRM integrations include Salesforce, Microsoft Dynamics, and Pega; cloud APIs connect CRM, ERP, UCaaS, and workforce optimization tools. The company cites encryption, authentication, and access segmentation, and says its sovereign cloud hosts customer data exclusively in Europe. It states compliance with ISO 27001, ISO 9001, PCI DSS, HDS, and RGPD requirements. Essential is presented for organizations with 5 to 500 consultants, while the broader platform targets deployments from 5 to more than 50,000 users. A two-week Essential trial includes two agents, one supervisor, and one administrator. Odigo is headquartered in Boulogne-Billancourt, France, and was founded in 1986.
For and against
For
- Supports voice, email, chat, SMS/RCS, social, and video.
- Essential shows interaction history across listed channels.
- CRM integrations include Salesforce, Microsoft Dynamics, and Pega.
- Customer Care is available 24/7 year-round.
Against
- There is no free plan.
- Annual Voice pricing starts at €40 a month.
- Essential is presented for organizations with 5 to 500 consultants.
The verdict
Odigo combines contact-center channels with AI features, integrations, and stated security and compliance measures. The two-week Essential trial provides a way to explore a limited setup before considering a broader deployment.
Who it suits
Odigo Essential is presented for organizations with 5 to 500 consultants that need to manage customer interactions across channels. Its broader platform targets deployments from 5 to more than 50,000 users.
Plans and prices
Voz
Incoming and outgoing calls · Call-flow designer · Queue management · Local and international numbers
Read 23 Sep 2026 · odigo.com
Voz & Digital
Incoming and outgoing calls · Call-flow designer · Queue management · Local and international numbers
Read 23 Sep 2026 · odigo.com
Voz & Digital Plus
Incoming and outgoing calls · Call-flow designer · Queue management · Local and international numbers
Read 23 Sep 2026 · odigo.com
Voice (annual)
Incoming and outgoing calls · customer journey designer · queue management · local and international numbers
Read 30 Sep 2026 · odigo.com
Voice (monthly)
Incoming and outgoing calls · customer journey designer · queue management · local and international numbers
Read 30 Sep 2026 · odigo.com
Voice & Digital (annual)
Incoming and outgoing calls · customer journey designer · queue management · local and international numbers
Read 30 Sep 2026 · odigo.com
Voice & Digital (monthly)
Incoming and outgoing calls · customer journey designer · queue management · local and international numbers
Read 30 Sep 2026 · odigo.com
Voice & Digital Plus (annual)
Incoming and outgoing calls · customer journey designer · queue management · local and international numbers
Read 30 Sep 2026 · odigo.com
Voice & Digital Plus (monthly)
Incoming and outgoing calls · customer journey designer · queue management · local and international numbers
Read 30 Sep 2026 · odigo.com
On the record
- AI features
- Odigo describes conversational and generative AI, sentiment and linguistic analysis, automation, and AI agent assistance for customer interactions.odigo.com · read 30 Sep 2026
- Audience and scale
- Odigo Essential is presented for organizations with 5 to 500 consultants, while Odigo's broader platform targets deployments from 5 to more than 50,000 users.odigo.com · read 30 Sep 2026
- Channels
- Its platform manages voice, email, chat, SMS/RCS, social networks and video interactions end to end.odigo.com · read 30 Sep 2026
- Compliance
- Odigo states that it complies with ISO 27001, ISO 9001, PCI DSS, HDS and RGPD requirements.odigo.com · read 30 Sep 2026
- Data hosting
- Odigo says its sovereign cloud hosts customer data exclusively in Europe.odigo.com · read 30 Sep 2026
- Deployment
- Odigo says Essential can be deployed in about six weeks.odigo.com · read 30 Sep 2026
- Integrations
- Packaged CRM integrations include Salesforce, Microsoft Dynamics and Pega, and Odigo Cloud APIs connect CRM, ERP, UCaaS and workforce optimization tools.odigo.com · read 30 Sep 2026
- Omnichannel
- Odigo Essential centralizes voice, email, chat, social networks and SMS in one application and provides a 360-degree view of interaction history.odigo.com · read 30 Sep 2026
- Outbound dialer
- Yesodigo.com · read 23 Sep 2026
- Product
- Odigo is a European provider, operator, integrator and publisher of AI-driven contact center as a service software.odigo.com · read 30 Sep 2026
- Security
- The platform uses encryption, authentication and access segmentation mechanisms to protect data and interactions.odigo.com · read 30 Sep 2026
- Support
- Odigo Customer Care is available 24 hours a day, seven days a week, year-round.odigo.com · read 30 Sep 2026
- Trial
- The two-week Essential trial includes two agents, one supervisor, one administrator, voice, email, reporting and supervision.odigo.com · read 30 Sep 2026
