Bright Pattern Contact Center

Plans and prices

Every plan, in full

On the record

AI

Bright Pattern describes AI features including bots, agent assistance, speech and text analytics, and sentiment analysis.brightpattern.com · read 9 Oct 2026

APIs

The platform supports third-party integrations through plug-and-play APIs.brightpattern.com · read 9 Oct 2026

Channels

Supported channels include voice, email, web chat, text, SMS, video, mobile apps, social media, and messenger apps.brightpattern.com · read 9 Oct 2026

Deployment

The vendor provides hosting partner documentation for on-premises and private-cloud customers, which requires sign-in to view.help.brightpattern.com · read 9 Oct 2026

Integrations

Named CRM integrations include Microsoft Dynamics, Salesforce, Zendesk, Oracle Service Cloud, and ServiceNow.brightpattern.com · read 9 Oct 2026

Outbound dialer

Yesbrightpattern.com · read 23 Sep 2026

Product

Bright Pattern describes its product as cloud contact center software for customer interactions across voice and digital channels.brightpattern.com · read 9 Oct 2026

Quality management

Its Omni QM system provides omnichannel quality management and allows monitoring of interactions across channels.brightpattern.com · read 9 Oct 2026

Recording limits

The pricing page says voice recording is included for 90 days and screen recording for 30 days in the base package, with an option to extend recording.brightpattern.com · read 9 Oct 2026

Routing and dialing

The platform offers intelligent routing, queue management, IVR, ACD, and predictive dialing for inbound and outbound interactions.brightpattern.com · read 9 Oct 2026

Security and compliance

Bright Pattern states that it is compliant with SOC 2, TCPA, HIPAA, GDPR, PCI, and ISO 27001, and describes using encryption and access controls.brightpattern.com · read 9 Oct 2026

Support

Bright Pattern lists support phone numbers and a support email address on its contact page.brightpattern.com · read 9 Oct 2026

Who it serves

Bright Pattern says its cloud contact center supports businesses of any size, from small businesses to large enterprises.brightpattern.com · read 9 Oct 2026

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