Verint Open CCaaS

No phone app

6.8No. 14 of 30
in Omnichannel Contact Center Software

Recognised40% of the score67
Phone app26% of the score0
Documented20% of the score86
Free plan14% of the score30

Free plan: No
Runs on: api, Web

Summary

Verint Open CCaaS is ranked #14 of 30 in omnichannel contact center software on Samsung Mobile US Press. It runs on API, Web.

Verint Open CCaaS plans and pricing

All plans

Verint Open CCaaS Not published Pricing not stated on the product page; contact sales for a demo verint.com · 4 Oct 2026

Compared on omnichannel contact center software

Voice channel: Yesverint.com
Digital channels: chat, email, SMS, messaging, social mediaverint.com
Workforce management: Yesverint.com
Outbound dialer: Yesverint.com
AI agent assistance: Yesverint.com
Interaction recording: Yesverint.com

Facts

Purpose: Verint Open CCaaS is a cloud-native platform designed to automate customer experience operations and lower contact-center operating costs.verint.com · 4 Oct 2026
Data and AI: The platform places the Verint Engagement Data Hub and Verint Da Vinci AI at its core to unify engagement data and power AI capabilities.verint.com · 4 Oct 2026
AI tasks: Verint says its specialized AI-powered bots can perform tasks including containment, forecasting, compliance, agent coaching, and interaction wrap-up.verint.com · 4 Oct 2026
Telephony: Open CCaaS supports bring-your-own telephony, including integrating multiple ACD systems at the same time.verint.com · 4 Oct 2026
Integrations: Verint Integration Studio provides more than 500 application connectors across 300 vendors, including Salesforce, Microsoft, Workday, and ServiceNow.verint.com · 4 Oct 2026
Ecosystem: The Open CCaaS ecosystem supports connections to telephony, CRM, enterprise software such as ERP and HCM, and data lakes or warehouses.verint.com · 4 Oct 2026
Security and compliance: Verint’s Trust Center lists ISO 27001:2022, SOC 2, PCI-DSS 4.0, GDPR, CCPA, HIPAA, FedRAMP Rev. 5, StateRAMP, and TX-RAMP among its compliance resources.trust.verint.com · 4 Oct 2026
Support: Verint states that SaaS support contact details, support hours, error classifications, and response times are provided in its Verint Global Support Plan.verint.com · 4 Oct 2026
Intended users: Verint describes its Open CCaaS capabilities for contact-center operations that want blended digital and voice agents and can adopt CX automation at their own pace.verint.com · 4 Oct 2026
Pricing availability: The Open CCaaS pages direct visitors to contact sales or request a demo and do not display a price.verint.com · 4 Oct 2026
Company scale: Verint says it serves approximately 10,000 organizations in more than 175 countries.verint.com · 4 Oct 2026
Essentials capabilities: Open CCaaS Essentials includes AI self-service, contextual AI routing, a unified voice and digital workforce, chat, email, SMS and messaging, embedded knowledge management, and engagement data and insights.verint.com · 4 Oct 2026
Connectors: Verint Integration Studio lists more than 500 application connectors across 300 vendors, including Salesforce, Microsoft, Workday and ServiceNow.verint.com · 4 Oct 2026
Integration tools: Integration Studio provides a visual low-code environment for building integrations and tools to deploy, monitor and manage them.verint.com · 4 Oct 2026
Security: Verint says Integration Studio integrations are delivered from a SOC 2 and PCI compliant cloud.verint.com · 4 Oct 2026
Trust resources: Verint's Trust Center lists compliance materials covering ISO 27001:2022, SOC 2, PCI-DSS 4.0, GDPR, CCPA, HIPAA, FedRAMP Rev. 5, StateRAMP and TX-RAMP.trust.verint.com · 4 Oct 2026
Training: Verint Academy offers self-paced training at no additional charge for SaaS customers, as well as instructor-led classes.verint.com · 4 Oct 2026
Modular deployment: Verint describes a modular approach that lets organizations deploy selected platform components first and expand over time while retaining existing cloud or on-premises systems.verint.com · 4 Oct 2026
Company: Verint Systems Inc. lists its worldwide headquarters in Melville, New York.verint.com · 4 Oct 2026