Verint Open CCaaS

Plans and prices

Every plan, in full

On the record

AI tasks

Verint says its specialized AI-powered bots can perform tasks including containment, forecasting, compliance, agent coaching, and interaction wrap-up.verint.com · read 4 Oct 2026

Company

Verint Systems Inc. lists its worldwide headquarters in Melville, New York.verint.com · read 4 Oct 2026

Company scale

Verint says it serves approximately 10,000 organizations in more than 175 countries.verint.com · read 4 Oct 2026

Connectors

Verint Integration Studio lists more than 500 application connectors across 300 vendors, including Salesforce, Microsoft, Workday and ServiceNow.verint.com · read 4 Oct 2026

Data and AI

The platform places the Verint Engagement Data Hub and Verint Da Vinci AI at its core to unify engagement data and power AI capabilities.verint.com · read 4 Oct 2026

Ecosystem

The Open CCaaS ecosystem supports connections to telephony, CRM, enterprise software such as ERP and HCM, and data lakes or warehouses.verint.com · read 4 Oct 2026

Essentials capabilities

Open CCaaS Essentials includes AI self-service, contextual AI routing, a unified voice and digital workforce, chat, email, SMS and messaging, embedded knowledge management, and engagement data and insights.verint.com · read 4 Oct 2026

Integrations

Verint describes integrations for telephony, CRM, enterprise software such as ERP and HCM, and data lakes or warehouses, supported by pre-built adapters.verint.com · read 4 Oct 2026

Integration tools

Integration Studio provides a visual low-code environment for building integrations and tools to deploy, monitor and manage them.verint.com · read 4 Oct 2026

Intended users

Verint describes its Open CCaaS capabilities for contact-center operations that want blended digital and voice agents and can adopt CX automation at their own pace.verint.com · read 4 Oct 2026

Modular deployment

Verint describes a modular approach that lets organizations deploy selected platform components first and expand over time while retaining existing cloud or on-premises systems.verint.com · read 4 Oct 2026

Open CCaaS Essentials

Essentials includes AI-powered self-service, contextual routing, a unified workforce for digital and voice, chat, email, SMS and messaging, bring-your-own telephony, embedded knowledge management, and engagement data and insights.verint.com · read 4 Oct 2026

Pricing availability

The Open CCaaS pages direct visitors to contact sales or request a demo and do not display a price.verint.com · read 4 Oct 2026

Purpose

Verint Open CCaaS is a cloud-native, AI-powered contact center platform for automating customer experience across voice and digital channels.verint.com · read 4 Oct 2026

Security

Verint says Integration Studio integrations are delivered from a SOC 2 and PCI compliant cloud.verint.com · read 4 Oct 2026

Security and compliance

Verint’s Trust Center lists ISO 27001:2022, SOC 2, PCI-DSS 4.0, GDPR, CCPA, HIPAA, FedRAMP Rev. 5, StateRAMP, and TX-RAMP among its compliance resources.trust.verint.com · read 4 Oct 2026

Support

Verint Connect provides customers and partners with a knowledgebase, support ticketing, product documentation and training resources.verint.com · read 4 Oct 2026

Telephony

Customers can bring their own telephony, retain existing ACD systems, and connect multiple ACDs across an organization.verint.com · read 4 Oct 2026

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