Best AI Customer Service Agents in 2026
Updated
57ranked
0free plans on this page
$6.25/molowest paid tier
10 Oct 2026last checked
Recognised 40% · Phone app 26% · Documented 20% · Free plan 14% of the score
- 26 Cognigy No phone app RecognisedPhone appDocumented 5.6 Human handoff: Yes
- 27 Gladly No phone app RecognisedPhone appDocumented 5.6
- 28 Helpbase No phone app RecognisedPhone appDocumented 5.6 Supported channels: Email and webchatWorkflow actions: YesHuman handoff: Yes
- 29 Parloa No phone app RecognisedPhone appDocumented 5.6 Supported channels: voice, chat, messenger, appsWorkflow actions: YesHuman handoff: Yes
- 30 Uniphore Self-Service Agent No phone app RecognisedPhone appDocumented 5.6 Supported channels: voice, chat, textWorkflow actions: YesHuman handoff: Yes
- 31 boost.ai No phone app RecognisedPhone appDocumented 5.5 Supported channels: voice, phone, web chat, messagingWorkflow actions: YesHuman handoff: Yes
- 32 Forethought Solve No phone app RecognisedPhone appDocumented 5.5 Supported channels: chat, email, voice, SMS, Slack, mobile, APIWorkflow actions: YesHuman handoff: Yes
- 33 Genesys Cloud Agentic Virtual Agent No phone app RecognisedPhone appDocumentedFree plan 5.5$6.25/mo Supported channels: voice, email, web chat, SMS, WhatsApp, Facebook Messenger, Instagram, X direct messages, Apple Messages for Business, open messagingWorkflow actions: YesHuman handoff: Yes
- 34 Konversio Pilot No phone app RecognisedPhone appDocumentedFree plan 5.5
- 35 LivePerson Conversational Cloud No phone app RecognisedPhone appDocumented 5.5 Supported channels: web, mobile app, SMS, email, WhatsApp, Apple Messages for Business, Facebook Messenger, Instagram, Google RCS Messaging, Google Business Messaging, KakaoTalk, LINE, Viber, WeChat, voiceWorkflow actions: YesHuman handoff: Yes
- 36 Puzzel AI No phone app RecognisedPhone appDocumented 5.5 Supported channels: chat, voice, emailWorkflow actions: YesHuman handoff: Yes
- 37 Talkdesk CX Cloud No phone app RecognisedPhone appDocumentedFree plan 5.5$85/mo Supported channels: voice, web chat, SMS, WhatsApp, Digital ConnectWorkflow actions: YesHuman handoff: Yes
- 38 UiPath Resolve RecognisedDocumented 5.5 Workflow actions: Yes
- 39 Activechat No phone app RecognisedPhone appDocumentedFree plan 5.4 Human handoff: Yes
- 40 Capacity RecognisedDocumented 5.4 Supported channels: Chat, web, SMS, voice, emailWorkflow actions: YesHuman handoff: Yes
- 41 Freshworks Freddy AI Agent No phone app RecognisedPhone appDocumentedFree plan 5.4$29/mo Supported channels: Email, web chat, WhatsApp, Facebook, Instagram, and other social messaging channelsWorkflow actions: YesHuman handoff: Yes
- 42 Holp No phone app RecognisedPhone appDocumentedFree plan 5.4$29.17/mo Supported channels: Website widget; shareable web link; QR codeWorkflow actions: YesHuman handoff: Yes
- 43 Inbenta No phone app RecognisedPhone appDocumented 5.4 Supported channels: chat, voice, email, Facebook, WhatsApp, Instagram, X (Twitter), social mediaWorkflow actions: YesHuman handoff: Yes
- 44 Pega Customer Service No phone app RecognisedPhone appDocumented 5.4 Supported channels: Telephone (inbound and outbound), web and mobile chat, email, web self-service, fax, white mail; messaging integrations include WhatsApp and SMSWorkflow actions: YesHuman handoff: Yes
- 45 PolyAI No phone app RecognisedPhone appDocumented 5.4 Supported channels: voice, webchat, SMS, WhatsAppWorkflow actions: YesHuman handoff: Yes
- 46 Pypestream No phone app RecognisedPhone appDocumented 5.4 Supported channels: voice, chat, SMS, socialWorkflow actions: YesHuman handoff: Yes
- 47 Replicant No phone app RecognisedPhone appDocumented 5.4 Supported channels: voice, chat, SMSWorkflow actions: YesHuman handoff: Yes
- 48 Sierra No phone app RecognisedPhone appDocumented 5.4 Supported channels: web chat, mobile app, WhatsApp, Apple Business Chat, SMS, email, voice, ChatGPTWorkflow actions: YesHuman handoff: Yes
- 49 Zendesk Contact Center No phone app RecognisedPhone appDocumentedFree plan 5.4$33/mo Supported channels: social, web, mobile, voice, emailWorkflow actions: YesHuman handoff: Yes
- 50 REP AI No phone app RecognisedPhone appDocumented 5.3 Human handoff: Yes
Compare all 25 in a table
| # | App | Score | Free plan | Paid from | Supported channels | Workflow actions |
|---|---|---|---|---|---|---|
| 26 | Cognigy | 5.6 | ||||
| 27 | Gladly | 5.6 | ||||
| 28 | Helpbase | 5.6 | Email and webchat | Yes | ||
| 29 | Parloa | 5.6 | voice, chat, messenger, apps | Yes | ||
| 30 | Uniphore Self-Service Agent | 5.6 | voice, chat, text | Yes | ||
| 31 | boost.ai | 5.5 | voice, phone, web chat, messaging | Yes | ||
| 32 | Forethought Solve | 5.5 | No | chat, email, voice, SMS, Slack, mobile, API | Yes | |
| 33 | Genesys Cloud Agentic Virtual Agent | 5.5 | No | voice, email, web chat, SMS, WhatsApp, Facebook Messenger, Instagram, X direct messages, Apple Messages for Business, open messaging | Yes | |
| 34 | Konversio Pilot | 5.5 | Yes | |||
| 35 | LivePerson Conversational Cloud | 5.5 | No | web, mobile app, SMS, email, WhatsApp, Apple Messages for Business, Facebook Messenger, Instagram, Google RCS Messaging, Google Business Messaging, KakaoTalk, LINE, Viber, WeChat, voice | Yes | |
| 36 | Puzzel AI | 5.5 | chat, voice, email | Yes | ||
| 37 | Talkdesk CX Cloud | 5.5 | No | voice, web chat, SMS, WhatsApp, Digital Connect | Yes | |
| 38 | UiPath Resolve | 5.5 | Yes | |||
| 39 | Activechat | 5.4 | No | |||
| 40 | Capacity | 5.4 | No | Chat, web, SMS, voice, email | Yes | |
| 41 | Freshworks Freddy AI Agent | 5.4 | No | 29 /mo | Email, web chat, WhatsApp, Facebook, Instagram, and other social messaging channels | Yes |
| 42 | Holp | 5.4 | No | 35 /mo | Website widget; shareable web link; QR code | Yes |
| 43 | Inbenta | 5.4 | No | chat, voice, email, Facebook, WhatsApp, Instagram, X (Twitter), social media | Yes | |
| 44 | Pega Customer Service | 5.4 | Telephone (inbound and outbound), web and mobile chat, email, web self-service, fax, white mail; messaging integrations include WhatsApp and SMS | Yes | ||
| 45 | PolyAI | 5.4 | No | voice, webchat, SMS, WhatsApp | Yes | |
| 46 | Pypestream | 5.4 | voice, chat, SMS, social | Yes | ||
| 47 | Replicant | 5.4 | voice, chat, SMS | Yes | ||
| 48 | Sierra | 5.4 | No | web chat, mobile app, WhatsApp, Apple Business Chat, SMS, email, voice, ChatGPT | Yes | |
| 49 | Zendesk Contact Center | 5.4 | No | 19 /mo | social, web, mobile, voice, email | Yes |
| 50 | REP AI | 5.3 | No |
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