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On the recordRead 4 Oct 20260 facts
Casey the Help Agent
Plans and prices
Help Agent Resolutions
$2a month
Out-of-the-box setup to deploy across channels · Unified Search and Chat on help sites and portals · Personalized conversational agent grounded in structured and unstructured data · Unmetered Agentforce actions and Data 360 queries per resolution
Read 25 Sep 2026 · salesforce.com
Core
$195a month, billed yearly
Case management · Self-Service Help Center · Slack Business+ with Slackbot
Read 25 Sep 2026 · salesforce.com
Advanced
$395a month, billed yearly
Includes Core · Casey, the Help Agent · Premier Success Plan, full sandbox, Backup & Recover / Data Detect
Read 25 Sep 2026 · salesforce.com
Max
$550a month, billed yearly
2.75M Flex Credits per org per year · 1 GB data storage per user
Read 25 Sep 2026 · salesforce.com
