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LivePerson Conversational Cloud
LivePerson Conversational Cloud · New York, New York, United States · founded 1995
What it is
LivePerson Conversational Cloud is a paid web platform for managing customer conversations across voice and messaging. Its channels include web, mobile apps, SMS, email, WhatsApp, Apple Messages for Business, Facebook Messenger, Instagram, Google RCS Messaging, KakaoTalk, LINE, Viber, and WeChat. The platform supports human handoff, a visual flow builder, AI bot generation, knowledge-base answers, real-time guidance, suggested replies, conversation summaries, and next-best actions. Analytics cover sentiment, customer journeys, interactions, and text. Admins can manage users and skills in the management console, while Integration Hub supports workflows, third-party APIs, and a widget marketplace. Plan information lists access to more than 50 data, connect, and customize APIs. The platform integrates with a brand's single sign-on experience, and technical support is described as available 24/7. Bronze is a messaging-focused workspace for agents and supervisors; Silver centers on automation and self-service; Gold includes advanced analytics and generative AI. Pricing is available on request, and no free plan is stated.
For and against
For
- Supports voice and messaging channels.
- Includes human handoff and suggested replies.
- Offers sentiment and journey analysis.
- Admins can manage users and skills.
- Technical support is described as available 24/7.
Against
- Pricing is available only on request.
- No free plan is stated.
- Messaging channels incur a 15% handling fee.
- File transfer subscriptions are limited to 15 tasks per site ID.
The verdict
LivePerson Conversational Cloud combines multichannel customer conversations with automation, agent tools, and analytics. Businesses should request pricing and review usage limits and channel fees before choosing a plan.
Who it suits
The platform suits businesses managing customer conversations across voice and messaging channels. Its admin tools, analytics, and automation features may be relevant to teams coordinating service across multiple channels.
Plans and prices
Bronze
Messaging-first agent and supervisor workspace
Read 27 Sep 2026 · liveperson.com
Silver
Intelligent automation and self-service
Read 27 Sep 2026 · liveperson.com
Gold
Advanced analytics and generative AI
Read 27 Sep 2026 · liveperson.com
On the record
- Admin controls
- Admins can create and manage users and skills through the management console.liveperson.com · read 27 Sep 2026
- API access
- The plan information states access to more than 50 data, connect, and customize APIs.liveperson.com · read 27 Sep 2026
- Communication channels
- Channels include web, app, SMS, email, WhatsApp, Apple Messaging, Messenger, Instagram, and others.liveperson.com · read 27 Sep 2026
- Company ownership
- LivePerson has been acquired by SoundHound AI.liveperson.com · read 27 Sep 2026
- Transfer task limit
- File transfer subscriptions allow a maximum of 15 tasks per site ID.liveperson.com · read 27 Sep 2026
- Conversation insights
- It analyzes conversational data across voice and messaging to understand customer needs and feelings.liveperson.com · read 27 Sep 2026
- Free tier
- No free plan or free-tier limits are stated.liveperson.com · read 27 Sep 2026
- Human handoff
- Yesliveperson.com · read 23 Sep 2026
- Integration platform
- Integration Hub supports workflows, third-party APIs, and a widget marketplace.liveperson.com · read 27 Sep 2026
- Interaction volume
- The platform powers nearly 1 billion conversational interactions each month.liveperson.com · read 27 Sep 2026
- Messaging handling fee
- Messaging channels are charged at listed rates plus a 15% handling fee.liveperson.com · read 27 Sep 2026
- Platform scope
- The platform supports connected customer experiences across voice and messaging.liveperson.com · read 27 Sep 2026
- Pricing action
- Businesses are directed to request a quote.liveperson.com · read 27 Sep 2026
- Pricing model
- Simple pricing with minimal add-ons and no service fees.liveperson.com · read 27 Sep 2026
- Security compliance
- The page provides a Security and compliance section but lists no certifications.liveperson.com · read 27 Sep 2026
- Security and SSO
- It integrates with a brand's single sign-on experience.liveperson.com · read 27 Sep 2026
- Support availability
- Technical support is described as available 24/7.liveperson.com · read 27 Sep 2026
- Training phrase limit
- Generative Intent Training allows a maximum of 1,000 training phrases per intent.liveperson.com · read 27 Sep 2026
