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- Ema Customer Support AI Employee
On the recordRead 10 Oct 202624 facts
Ema Customer Support AI Employee
Mountain View, California, United States
Plans and prices
Enterprise
Priced on request
Pricing not listed; built for large enterprises
Read 10 Oct 2026 · ema.ai
On the record
- Adaptive conversations
- Ema adapts to customer requests in real time and learns from user and admin feedback expressed in natural language.ema.ai · read 10 Oct 2026
- Agent assist
- Ema can route conversations to a human and provide agents with real-time suggestions while working in the background.ema.ai · read 10 Oct 2026
- Autonomous support
- In autonomous mode, Ema connects to business applications to plan and resolve issues end-to-end.ema.ai · read 10 Oct 2026
- Company
- Ema’s about page says it was founded in California in February 2023 and lists its address as 321 Castro St, Mountain View, California 94041.ema.ai · read 10 Oct 2026
- Company founding
- Ema’s company history says it was founded in California in February 2023.ema.ai · read 9 Oct 2026
- Compliance
- Ema lists SOC 2 Type II, ISO 27001:2022, GDPR, and HIPAA among its compliance standards.ema.ai · read 10 Oct 2026
- Customer context
- Ema connects to 200+ enterprise and custom apps, including CRM, order management, and customer data platforms, to identify customers and personalize interactions.ema.ai · read 10 Oct 2026
- Customer support automation
- Ema is an agentic AI employee that understands customer context, takes action, and resolves support issues autonomously or with human agent assistance.ema.ai · read 9 Oct 2026
- Data protection
- Ema says it supports automated PII and PHI redaction, requested data deletion, and customer ownership and control of data.ema.ai · read 10 Oct 2026
- Deployment
- The product page lists SaaS, private cloud, hybrid, and on-premise deployment options.ema.ai · read 10 Oct 2026
- Enterprise focus
- The product page describes the Customer Support AI Employee as built for large enterprises.ema.ai · read 10 Oct 2026
- Getting started
- Ema can ingest past helpdesk tickets and learn patterns from earlier resolutions when the helpdesk is connected.ema.ai · read 10 Oct 2026
- Human handoff
- Ema can route and escalate conversations to a human agent while providing real-time suggestions and continuing to work in the background.ema.ai · read 9 Oct 2026
- Integrations
- Ema lists 250+ native integrations and a Push API for custom connectors; its integrations page describes two-way real-time sync with field-level controls.ema.ai · read 10 Oct 2026
- Integration sync
- The integrations page says its 250+ native integrations support two-way, real-time sync with granular field-level controls and offers a Push API for custom connectors.ema.ai · read 9 Oct 2026
- Learning and setup
- Ema learns from user and admin feedback, and the product page says teams can connect a helpdesk so Ema can ingest past tickets and learn from prior resolutions.ema.ai · read 9 Oct 2026
- Model and data controls
- Ema says customers can bring their own models, use a single-tenant architecture, and that customer data is never used to train other models.ema.ai · read 10 Oct 2026
- Pricing
- The pricing link redirects to a demo scheduling page; it does not show a price or plan details.ema.ai · read 9 Oct 2026
