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On the recordRead 9 Oct 202615 facts
Uniphore Self-Service Agent
Palo Alto, California, USA
Plans and prices
Self-Service Agent
Priced on request
Availability limited to selected customers; some features may not be available to all customers
Read 9 Oct 2026 · help.uniphore.com
On the record
- Agent guardrails
- Uniphore says its AI agents have guardrails intended to prevent unwanted activities, hallucinations, and toxicity.help.uniphore.com · read 9 Oct 2026
- AI capabilities
- The agents use generative AI, knowledge AI, and multimodal conversational AI powered by enterprise large language models to understand inquiries, reason from real-time session context, and resolve issues.help.uniphore.com · read 9 Oct 2026
- Availability limit
- Product availability is currently limited to selected customers, and some described features may not be available to every customer.help.uniphore.com · read 9 Oct 2026
- Build agents
- The Customer Service AI guide says Self-Service Agent users can build agents using historical conversation data or business process documentation.help.uniphore.com · read 9 Oct 2026
- Data location
- Uniphore says its AWS data centers are in the United States and Europe, and customers can choose US-only or EEA Service Data locations.uniphore.com · read 9 Oct 2026
- Encryption
- Uniphore states that public network communications with its UI and APIs use HTTPS/TLS 1.2 or higher and Service Data is encrypted at rest in AWS using AES-256.uniphore.com · read 9 Oct 2026
- Human handoff
- Agents can transfer an interaction to a human agent together with its complete context.help.uniphore.com · read 9 Oct 2026
- Integration
- Self-Service Agents can integrate with enterprise infrastructure, including telephony systems and other digital channels.help.uniphore.com · read 9 Oct 2026
- Pre-deployment evaluation
- The guide says users can evaluate AI agent performance before deployment.help.uniphore.com · read 9 Oct 2026
- Purpose
- Self-Service Agent provides automated conversational service across voice and chat channels.help.uniphore.com · read 9 Oct 2026
- Security certifications
- Uniphore states that it is ISO/IEC 27001:2022 certified, a Level 1 PCI DSS Service Provider, and SOC 2 Type II certified.uniphore.com · read 9 Oct 2026
- Support
- Uniphore lists technical support by phone at (866) 474-1429 and provides a support page for more information.uniphore.com · read 9 Oct 2026
- Voice setup
- The guide describes configuring speech recognition, text-to-speech, and telephony settings to operate agents over voice channels.help.uniphore.com · read 9 Oct 2026
