On the recordRead 8 Oct 202614 facts
PolyAI
Plans and prices
Custom enterprise plan
Priced on request
Price varies by needs · per-minute ongoing use · includes maintenance and 24/7 support
Read 8 Oct 2026 · poly.ai
On the record
- Agent building
- Dialog Studio lets teams design agents from no-code to full-code, with flows, tools, and brand voice in one place.poly.ai · read 8 Oct 2026
- Channels
- The homepage lists voice, SMS, WhatsApp, mobile app, web chat, email, and in-app voice as customer channels.poly.ai · read 8 Oct 2026
- Company founding
- PolyAI says it was founded in 2017 by Cambridge machine learning researchers.poly.ai · read 8 Oct 2026
- Data residency
- The homepage states that data residency is available in the US, UK, EU, and APAC with no cross-region transfer.poly.ai · read 8 Oct 2026
- Data use
- The homepage says customer data is never used for training without opt-in and is never sold.poly.ai · read 8 Oct 2026
- Enterprise audience
- PolyAI describes its platform as built for enterprises handling complex customer conversations and lists industries including healthcare, financial services, hotels, restaurants, retail, and utilities.poly.ai · read 8 Oct 2026
- Example integrations
- The integration catalog lists Salesforce, ServiceNow, Zendesk, Twilio, Five9, Amazon Connect, and OpenTable, among others.poly.ai · read 8 Oct 2026
- Integrations
- PolyAI offers pre-built integrations, a self-serve Connect Portal, and open APIs; its integration catalog lists 130+ integrations.poly.ai · read 8 Oct 2026
- Models
- PolyAI says its dialog models are continuously trained on hundreds of millions of real business interactions.poly.ai · read 8 Oct 2026
- Monitoring and upgrades
- All plans include monitoring for maintenance and system performance and upgrades to the latest system features.poly.ai · read 8 Oct 2026
- Product
- PolyAI builds dialog agents to handle enterprise customer conversations, with the goal of resolving them without escalation.poly.ai · read 8 Oct 2026
- Security
- PolyAI lists SOC 2 Type 2, ISO 27001, PCI DSS, GDPR, and HIPAA certifications or compliance credentials on its security page.poly.ai · read 8 Oct 2026
- Support and SLA
- All plans include a web ticket portal, a 24/7/365 emergency support phone line, and a 99.9% uptime SLA on phone lines.poly.ai · read 8 Oct 2026
