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On the recordRead 5 Oct 202612 facts
Konversio Pilot
On the record
- AI features
- Pilot includes source citations, reply suggestions, conversation outcomes, audience controls, FAQ suggestions, safeguards, and an analytics overview.konversio.org · read 5 Oct 2026
- Channels
- The site lists email, live chat, WhatsApp, Telegram, and more as supported channels.konversio.org · read 5 Oct 2026
- Custom tools
- Konversio supports authenticated API calls from custom tools to backend systems.konversio.org · read 5 Oct 2026
- Data control
- Konversio says operators can self-host and keep customer conversations, prompts, embeddings, and model traffic within infrastructure they control.konversio.org · read 5 Oct 2026
- Deployment
- Konversio says it can be deployed in EU data centers and describes itself as EU-hostable and self-hosted by design.konversio.org · read 5 Oct 2026
- Integrations
- The 0.0.3 release adds data imports from Intercom and Freshdesk, and WhatsApp template management for Cloud API and Twilio.github.com · read 5 Oct 2026
- License
- Konversio describes itself as non-profit and MIT-licensed, with no AI tiers or paywalled automation.konversio.org · read 5 Oct 2026
- Model options
- Pilot is designed to run with the operator’s model keys, EU-hosted providers, or self-hosted open models such as Gemma, Qwen, and Whisper.konversio.org · read 5 Oct 2026
- Origin
- Konversio says it is hard-forked from Chatwoot CE v4.13.konversio.org · read 5 Oct 2026
- Product
- Pilot is Konversio’s AI support agent, which reads help articles, answers customer questions in chat, drafts replies, summarizes conversations, routes issues, and hands off to humans.konversio.org · read 5 Oct 2026
- Security
- The 0.0.3 release lists audit logs, webhook validation, SSRF hardening, safer file uploads and CSV exports, and sign-in and session hardening.github.com · read 5 Oct 2026
- Who it is for
- Konversio describes its intended users as teams seeking to own their support stack, control their AI layer, and deploy for digital sovereignty.konversio.org · read 5 Oct 2026
