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Forethought Solve
345 California Street, Suite 600, San Francisco, CA 94104, USA
What it is
Forethought Solve is an agentic AI service for customer support and customer experience teams. It handles inquiries across chat, email, voice, SMS, Slack, mobile, and API, and can transfer conversations to human agents with context in real time. Autoflows create workflows from natural-language descriptions, while Custom Actions connect API endpoints for tasks such as refunds or account updates. Its analytics dashboard tracks CSAT, deflection rates, and speed, and suggests improvements to weaker workflows. Forethought lists more than 70 connectors, including Salesforce, Zendesk, Intercom, and Confluence. Team includes chat and mobile agents, Autoflows, custom actions, CSAT collection, insights, triage models, multilingual support, and AI QA. Professional adds email, voice, Slack, surfaced insights, multi-brand management, and custom handoff models. Enterprise adds Solve API, knowledge and Autoflow gap tools, analytics API, and governance controls. Pricing is on request.
For and against
For
- Supports chat, email, voice, SMS, Slack, mobile, and API
- Natural-language Autoflow creation
- API-connected Custom Actions
- Real-time human handoffs retain context
- Multilingual support listed
Against
- No free plan
- No traditional free trial
- Pricing is available on request
- Not currently FedRAMP certified
The verdict
Solve combines multichannel automation, workflow actions, analytics, and human escalation. Its Proof of Value uses customer data instead of a standard free trial, so evaluation requires contacting Forethought.
Who it suits
Solve is aimed at support and customer experience teams scaling routine and complex inquiries. It fits organizations needing automated actions, multiple channels, analytics, and human handoffs.
Plans and prices
Team
AI agents for chat and mobile · Autoflows · Custom actions · CSAT collection
Read 3 Oct 2026 · forethought.ai
Professional
Everything in Team · AI agents for email, voice, and Slack · AI-surfaced insights · Multi-brand management
Read 3 Oct 2026 · forethought.ai
Enterprise
Everything in Professional · Solve API · Knowledge gap detection and AI article creation · Autoflow gap detection and generation
Read 3 Oct 2026 · forethought.ai
On the record
- Actions
- Custom Actions connect API endpoints so the AI can take actions such as processing refunds or updating accounts during a conversation.forethought.ai · read 3 Oct 2026
- Analytics
- Its analytics dashboard tracks CSAT, deflection rates, and speed, and suggests improvements to underperforming workflows.forethought.ai · read 3 Oct 2026
- Audience
- The product is presented for support and customer experience teams seeking to scale customer service and handle routine and complex inquiries.forethought.ai · read 3 Oct 2026
- Channels
- Solve supports customer support across chat, email, voice, SMS, Slack, mobile, and API.forethought.ai · read 3 Oct 2026
- Data handling
- Forethought says it redacts sensitive data during ingestion and securely deletes the original data within 24 hours, while noting redaction is best effort.forethought.ai · read 3 Oct 2026
- FedRAMP
- Forethought states it is not currently FedRAMP certified.forethought.ai · read 3 Oct 2026
- Handoffs
- Solve can transfer inquiries to human agents in real time with full context.forethought.ai · read 3 Oct 2026
- Integrations
- Forethought lists more than 70 helpdesk, knowledge source, and other connectors, including Salesforce, Zendesk, Intercom, and Confluence.forethought.ai · read 3 Oct 2026
- Pricing model
- Pricing combines platform access fees and outcome-based pricing, and additional usage charges may apply when purchased usage limits are exceeded.forethought.ai · read 3 Oct 2026
- Purpose
- Solve is an omnichannel agentic AI agent designed to resolve customer inquiries from first contact through resolution.forethought.ai · read 3 Oct 2026
- Security
- Forethought states it is compliant with ISO 27001 and certified for SOC 2, and that data is encrypted at rest and protected by TLS in transit.forethought.ai · read 3 Oct 2026
- Support
- Forethought directs customers to [email protected] or their sales executive or customer success manager for help with security questions.forethought.ai · read 3 Oct 2026
- Trial
- Forethought says it offers a Proof of Value with the customer’s data instead of a traditional free trial.forethought.ai · read 3 Oct 2026
- Workflows
- Autoflows create workflows from natural language without manual decision trees.forethought.ai · read 3 Oct 2026
