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On the recordRead 11 Oct 202622 facts
Verint Social
Melville, NY, USA
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Verint Social
Priced on request
Contact Verint to get started
Read 11 Oct 2026 · verint.com
On the record
- Agent workspace
- Verint describes an Agent Workspace for customer support and an Insights offering for measuring success and KPIs.verint.com · read 10 Oct 2026
- Analytics
- The product includes service KPIs, reporting, and visibility into customer interactions across public social media channels without coding.verint.com · read 11 Oct 2026
- Bot handoffs
- It supports agent-assisted service and bot automation in one conversation, with two-way handoffs and historical context.verint.com · read 11 Oct 2026
- Case management
- Complex customer issues can be managed as cases using Verint Case Management.verint.com · read 11 Oct 2026
- Channels
- Verint Social Engagement collects social content from Twitter, Facebook, Instagram, LinkedIn, Google+, forums, and messaging services including Facebook Messenger.verint.com · read 11 Oct 2026
- Deployment
- The Social Engagement datasheet describes the solution as cloud-based and multi-tenant.verint.com · read 11 Oct 2026
- Human and bot handoffs
- The product supports agent-assisted service and bot automation in one conversation, with bidirectional handoffs and historical context.verint.com · read 10 Oct 2026
- Integrations
- The Social Engagement datasheet describes a pre-built integration with Verint Engagement Management for routing, prioritizing, allocating, and escalating social issues.verint.com · read 11 Oct 2026
- Intended users
- The datasheet describes use across customer service, marketing, sales, and human resources departments.verint.com · read 11 Oct 2026
- Monitoring
- Users can monitor, reply to, and assign social messages, switch between accounts, and switch between public and private Twitter messages.verint.com · read 11 Oct 2026
- Omnichannel context
- Verint Channel Automation unifies customer interactions across telephony and digital channels in a single agent desktop and preserves interaction history across channels.verint.com · read 10 Oct 2026
- Privacy
- Verint states that it handles and protects personal data in accordance with its Privacy Notice.verint.com · read 10 Oct 2026
- Public channels
- Verint lists Instagram, YouTube, and TikTok as examples of public social media channels in its engagement-channel overview.verint.com · read 10 Oct 2026
- Purpose
- Verint Social provides social customer service through personalized conversations, automation, and actionable insights across social platforms.verint.com · read 11 Oct 2026
- Routing
- Its rules-based routing and prioritization engine directs conversations to an individual, team, or bot using identity and conversational context.verint.com · read 11 Oct 2026
- Sales and trial information
- The product page invites visitors to request a demo and provides no listed price or trial duration.verint.com · read 10 Oct 2026
- Security workflow
- The datasheet says customers can be moved from social media to web chat, co-browse, email, secure email, self-service, or voice when a more secure or appropriate channel is needed.verint.com · read 11 Oct 2026
- Support
- Verint’s support page states that standard support hours exclude Verint holidays and directs customers with 24-by-7 plans to use the same contact information after hours.verint.com · read 10 Oct 2026
