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Respond.io
Respond.io · Kuala Lumpur, Malaysia · founded 2017
What it is
Respond.io is a customer conversation platform for chats, calls, campaigns, and AI-assisted work across channels. Its unified inbox can place WhatsApp Business Calls, Messenger Calls, VoIP, messages, and emails in one customer thread. AI Agents can answer enquiries, qualify leads, update CRMs, recommend products, book appointments, and route conversations. The company positions it for mid-market B2C businesses handling high conversation volumes. Listed connections include WhatsApp Business Platform, TikTok, Facebook Messenger, HubSpot, Salesforce, Google Calendar, Calendly, Zapier, and Google Sheets. Respond.io states that it is GDPR compliant and ISO 27001 certified, with 256-bit SSL/TLS encryption in transit, 256-bit AES encryption at rest, and daily database backups. Starter costs $79 a month for five users; Growth and Advanced cost $159.00 and $279.00 per month respectively for ten users. Enterprise has unlimited users and custom pricing. A seven-day trial requires no credit card, but there is no free plan. WhatsApp fees are charged separately by Meta according to usage. Android, iOS, web, and API access are supported.
For and against
For
- Combines calls, messages, and emails in one thread
- AI Agents can qualify leads and book appointments
- Includes listed CRM, calendar, and automation integrations
- Offers GDPR compliance and ISO 27001 certification
- Seven-day trial requires no credit card
Against
- No free plan is available
- WhatsApp fees are charged separately by Meta
- Starter is limited to five users
The verdict
Respond.io brings human teams, AI Agents, campaigns, and many channels into one platform. Its paid entry point and separate WhatsApp charges should be considered alongside the trial.
Who it suits
Respond.io fits mid-market B2C teams managing high-volume, multichannel customer conversations. It is suited to organizations needing AI Agents, campaign tools, integrations, and shared inbox workflows.
Plans and prices
Starter
5 users · Unlimited monthly active contacts · 5,000 AI credits · Team and custom inboxes
Read 29 Sep 2026 · respond.io
Growth
10 users · Starts with 1,000 monthly active contacts · Starts with 10,000 AI credits · Broadcasts
Read 29 Sep 2026 · respond.io
Advanced
10 users · Starts with 1,000 monthly active contacts · Starts with 20,000 AI credits · Phone and email masking
Read 29 Sep 2026 · respond.io
Enterprise
Unlimited users · Higher workspace limit · Higher API rate limits · Starts with 40,000 AI credits
Read 29 Sep 2026 · respond.io
On the record
- AI and sales
- AI Agents can answer enquiries, qualify leads, update CRMs, recommend products, book appointments, and route conversations.respond.io · read 29 Sep 2026
- Audience
- The company describes the platform as built for mid-market B2C businesses with high-volume customer conversations.respond.io · read 29 Sep 2026
- Availability
- Respond.io says it serves over 10,000 brands across more than 180 countries.respond.io · read 29 Sep 2026
- Data protection
- The security page says data is encrypted in transit with 256-bit SSL/TLS and at rest with 256-bit AES, and databases are backed up daily.respond.io · read 29 Sep 2026
- Integrations
- Listed integrations include WhatsApp Business Platform, TikTok, Facebook Messenger, HubSpot, Salesforce, Google Calendar, Calendly, Zapier, and Google Sheets.respond.io · read 29 Sep 2026
- Plan limits
- The pricing page lists 5 users on Starter, 10 on Growth and Advanced, and unlimited users on Enterprise.respond.io · read 29 Sep 2026
- Product
- Respond.io is a customer conversation platform for managing chats, calls, and campaigns across channels, with human teams and AI Agents working together.respond.io · read 29 Sep 2026
- Security certifications
- Respond.io states that it is GDPR compliant and ISO 27001 certified.respond.io · read 29 Sep 2026
- Paid from
- 79respond.io · read 22 Sep 2026
- Support
- The site advertises 24/7 human and AI support and lists scheduled success calls and an onboarding program among plan features.respond.io · read 29 Sep 2026
- Trial
- The pricing page offers a free 7-day trial and says no credit card is needed.respond.io · read 29 Sep 2026
- Unified inbox
- The platform brings WhatsApp Business Calls, Messenger Calls, VoIP, messages, and emails into the same customer thread.respond.io · read 29 Sep 2026
- Usage charges
- WhatsApp fees are excluded from the subscription and are charged by Meta based on usage.respond.io · read 29 Sep 2026
