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DelightChat
What it is
DelightChat combines a shared customer-support inbox with WhatsApp marketing for ecommerce brands. The inbox brings together WhatsApp, Instagram DMs and comments, Facebook Messenger and comments, email, and live chat. Shopify agents can view customer and order details in the dashboard, then view, edit, refund, duplicate, or cancel orders. WhatsApp tools include broadcasts, abandoned-cart recovery, order notifications, cash-on-delivery verification, and opt-out management. Automations can send replies, assign tickets, add tags, and support self-service order tracking and help articles. Shopify Flow can trigger WhatsApp messages from workflows. A GPT-powered reply drafting and rewriting assistant is a paid add-on with monthly free usage limits. Plans start at $29 a month, and a 14-day trial is offered; there is no free plan. Plans set monthly ticket and marketing-contact allowances, with extra usage charges. WhatsApp message fees vary by category and customer country, and DelightChat says it passes through WhatsApp’s rates without markup. It is available on Android, iOS, and web.
For and against
For
- Brings six customer communication channels into a shared inbox.
- Shopify agents can manage orders from the dashboard.
- WhatsApp tools include broadcasts and abandoned-cart recovery.
- Automations can assign tickets and support order tracking.
- Available on Android, iOS, and web.
Against
- There is no free plan.
- WhatsApp message charges are extra.
- Plans have monthly ticket and contact allowances.
- GPT reply assistance is a paid add-on.
The verdict
DelightChat combines multichannel support, Shopify order actions, and WhatsApp marketing in one product. Compare plan allowances and additional WhatsApp charges with expected usage before choosing a plan.
Who it suits
DelightChat is aimed at small and medium-sized D2C and ecommerce brands running lean teams. It may suit teams that want support conversations and WhatsApp marketing tools connected to Shopify.
Plans and prices
STARTUP
500 tickets/mo · 2,500 contacts/mo · 5 team members · 3 support channels
Read 7 Oct 2026 · delightchat.io
SCALE
2,000 tickets/mo · 10,000 contacts/mo · 20 team members · 10 support channels
Read 7 Oct 2026 · delightchat.io
GROWTH
6,000 tickets/mo · 30,000 contacts/mo · 50 team members · 25 support channels
Read 7 Oct 2026 · delightchat.io
On the record
- AI
- The pricing page describes a GPT-powered reply drafting and rewriting assistant as a paid add-on with monthly free usage limits.delightchat.io · read 7 Oct 2026
- Automation
- Automations can send replies, assign tickets, add tags, and support self-service order tracking and help articles.delightchat.io · read 7 Oct 2026
- Channels
- The shared inbox supports WhatsApp, Instagram DMs and comments, Facebook Messenger and comments, email, and live chat.delightchat.io · read 7 Oct 2026
- Compliance limit
- The terms say the site is not tailored to comply with industry-specific regulations such as HIPAA or FISMA.delightchat.io · read 7 Oct 2026
- Integrations
- The pricing page lists Shopify Flow integration for triggering WhatsApp messages from workflows.delightchat.io · read 7 Oct 2026
- Intended customers
- The company describes its intended audience as small and medium-sized D2C and ecommerce brands running lean teams.delightchat.io · read 7 Oct 2026
- Pricing limits
- Plans have monthly ticket and marketing-contact allowances, with extra usage priced per additional tickets or contacts.delightchat.io · read 7 Oct 2026
- Product
- DelightChat combines an omnichannel customer support inbox with WhatsApp marketing for ecommerce brands.delightchat.io · read 7 Oct 2026
- Security
- The privacy policy says DelightChat has technical and organizational measures designed to protect personal information and identifies AWS as its cloud computing service provider.delightchat.io · read 7 Oct 2026
- Shopify integration
- The Shopify integration displays customer and order details and lets agents view, edit, refund, duplicate, or cancel orders from the DelightChat dashboard.delightchat.io · read 7 Oct 2026
- Support
- The pricing page lists email and WhatsApp support, with response-time targets of 24 working hours on Startup, 8 on Scale, and 4 on Growth.delightchat.io · read 7 Oct 2026
- WhatsApp fees
- WhatsApp message charges depend on message category and the customer's country, and DelightChat says it passes WhatsApp's rates through without markup.delightchat.io · read 7 Oct 2026
- WhatsApp marketing
- The product supports WhatsApp broadcasts, abandoned cart recovery, order notifications, COD verification, and opt-out management.delightchat.io · read 7 Oct 2026
