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Medal Social Inbox
What it is
Medal Social Inbox brings direct messages, comments, mentions, emails, and form submissions into one threaded feed. Filters cover channel, sentiment, and contact stage; listed channels include X, Instagram, LinkedIn, TikTok, YouTube, email, and forms. Pilot drafts replies using brand voice plus conversation and CRM context, and users can review, edit, send, or hand off a draft. Reply behavior can be limited to drafts, set to send after a delay, or automated for specified scopes. Per-channel controls include working hours, auto-replies, signatures, spam and bot filtering, and routing urgent conversations to people. Team queues support round-robin assignment or assignment by channel, language, or sentiment, as well as SLA and response-time tracking; these features are available on the Team plan and above. Pilot detects a DM's language and replies in kind, while unsupported languages can be routed to a person. The mobile app for iOS and Android syncs with the web app. Plans start at $129/mo, and there is no free plan. SMS is listed as on the roadmap for Q3 2026; email-to-SMS forwarding is the current bridge.
For and against
For
- Combines seven listed channels in a threaded feed.
- Pilot drafts replies with conversation and CRM context.
- Reply automation offers draft, delayed-send, and scoped modes.
- Mobile app syncs with the web app.
- Plans include Zapier and webhooks.
Against
- No free plan.
- Starts at $129/mo.
- Team queues are limited to the Team plan and up.
- SMS is on the roadmap; forwarding is the current bridge.
The verdict
Medal Social Inbox combines multichannel conversation management with AI drafting and configurable reply automation. Consider the plan level for team queues and the stated SMS limitation when deciding whether its channel coverage fits your workflow.
Who it suits
Medal Social Inbox may suit founders, support teams, and ecommerce teams managing conversations across social channels, email, and forms. Teams needing queues should note that those features begin on the Team plan and above.
Plans and prices
Creator
2 team members · 13+ social channels · 10 posts/day · 25 AI messages/day
Read 4 Oct 2026 · medalsocial.com
Business
4 team members · 50 GB storage · 100 posts/day · 500 AI messages/day
Read 4 Oct 2026 · medalsocial.com
Enterprise
Unlimited members, posts, and AI messages · 500 GB storage · 50,000 emails/day · MFA enforcement
Read 4 Oct 2026 · medalsocial.com
On the record
- AI replies
- Pilot drafts replies in the brand voice using conversation and CRM context, and users can review, edit, send, or hand off a draft.medalsocial.com · read 4 Oct 2026
- AI reply modes
- AI can be set to draft only by default, draft and send after a delay, or fully automate replies for specified scopes.medalsocial.com · read 4 Oct 2026
- Automation controls
- Per-channel rules include working hours, auto-replies, signatures, spam and bot filtering, and routing urgent conversations to people.medalsocial.com · read 4 Oct 2026
- Channels
- The inbox page lists X, Instagram, LinkedIn, TikTok, YouTube, email, and forms as supported channels.medalsocial.com · read 4 Oct 2026
- Integrations
- The company says its plans include Zapier and webhooks, and the inbox can use CRM context when drafting replies.medalsocial.com · read 4 Oct 2026
- Intended users
- The inbox page describes use cases for founders, support teams, and ecommerce teams.medalsocial.com · read 4 Oct 2026
- Language handling
- Pilot detects the language of a DM and replies in kind; unsupported languages can be routed to a human.medalsocial.com · read 4 Oct 2026
- Mobile apps
- Medal Social says its mobile app is available from the App Store and Google Play and syncs with the web app.staging.medalsocial.com · read 4 Oct 2026
- Notable limit
- The inbox FAQ says SMS is on the roadmap for Q3 2026 and email-to-SMS forwarding is the current bridge.medalsocial.com · read 4 Oct 2026
- Security and privacy
- The maker says every plan includes two-factor authentication and GDPR data export and deletion; Business and higher include audit logs.medalsocial.com · read 4 Oct 2026
- Support
- The inbox supports one-click handoff to a teammate with email or in-app notification; plan support is community for Creator, email for Business, and a shared Slack channel plus CSM for Enterprise.medalsocial.com · read 4 Oct 2026
- Team queues
- Team queues support round-robin assignment, assignment by channel, language, or sentiment, plus SLAs and response-time tracking; this is available on the Team plan and up.medalsocial.com · read 4 Oct 2026
- Unified inbox
- The inbox brings DMs, comments, mentions, emails, and form submissions into one threaded feed with channel, sentiment, and contact-stage filters.medalsocial.com · read 4 Oct 2026
