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On the recordRead 8 Oct 202614 facts
BrandBastion Agent+
Fully remote global company incorporated in the United States and Finland
Plans and prices
Agent+
Priced on request
In-house teams · Includes Reputation+ features · AI replies from help center · Post-aware drafting with context + RAG
Read 8 Oct 2026 · brandbastion.com
On the record
- Commerce integration
- The Shopify integration can ground replies in customer and order history, fulfillment details, and product availability.brandbastion.com · read 8 Oct 2026
- Company
- BrandBastion describes itself as a remote global company incorporated in the US as BrandBastion Inc and Finland as BrandBastion Ltd.brandbastion.com · read 8 Oct 2026
- Context-aware replies
- It considers the post, message type, user, topic, brand rules, and approved knowledge when preparing replies.brandbastion.com · read 8 Oct 2026
- Help desk integrations
- BrandBastion lists Zendesk and Salesforce integrations for escalating conversations and syncing updates.brandbastion.com · read 8 Oct 2026
- Knowledge sources
- Approved reply sources can include a website, product pages, help center, buyer information, Shopify, TikTok Shop, and manual guidance.brandbastion.com · read 8 Oct 2026
- Listening and outreach
- It can surface mentions, keywords, hashtags, creators, and trending content to support outbound engagement.brandbastion.com · read 8 Oct 2026
- Moderation and alerts
- Agent+ provides automated moderation and alerts for risks including impersonation, threats, policy issues, unusual activity, and sudden sentiment or conversation-volume changes.brandbastion.com · read 8 Oct 2026
- Purpose
- Agent+ helps in-house teams manage social replies, moderation, reporting, and outbound engagement.brandbastion.com · read 8 Oct 2026
- Reply review
- Teams can approve, edit, or reject AI-prepared replies before they are sent.brandbastion.com · read 8 Oct 2026
- Reporting
- Reporting includes sentiment, topics, moderation activity, post performance, profile metrics, and campaign or ad performance.brandbastion.com · read 8 Oct 2026
- Security
- BrandBastion supports account two-factor authentication using an authenticator app, and says it is required at each login once enabled.help.brandbastion.com · read 8 Oct 2026
- Setup
- The plans page says Agent+ can be configured within 24 hours, with ongoing optimization during the first week.brandbastion.com · read 8 Oct 2026
- Social channels
- The product page lists TikTok, Instagram, Facebook, YouTube, X, Threads, LinkedIn, and Messenger as social channels.brandbastion.com · read 8 Oct 2026
