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Chattrik Omni Channel
What it is
Chattrik Omni Channel brings Facebook Messenger, Instagram, and website live chat conversations into one shared inbox. Agents can review earlier conversations for context, then filter, tag, assign, prioritize, and route chats to agents or departments. Private internal notes support team coordination, while conversation and team activity insights help monitor performance. The service is available on web, Android, and iOS. Its mobile app provides access to the shared inbox, supports replies, and sends real-time notifications. Chattrik describes the product as built for growing businesses and suitable for businesses of all sizes. Listed industries include logistics, finance, education, real estate, IT services, healthcare, e-commerce, travel, home services, recruitment, automotive, and law firms. There is no free plan. The pricing note lists a 30-day trial and plans from $9.99/user/mo. Separately, the listed Starter plan costs $14.99 a month per seat, and Growth costs $39.99 a month per seat; Enterprise uses custom pricing. Subscriptions can be canceled anytime, and the pricing page says there are no setup fees.
For and against
For
- Combines Messenger, Instagram, and website chat
- Routes chats to agents or departments
- Internal notes support team coordination
- Mobile app provides real-time notifications
Against
- No free plan
- Enterprise uses custom pricing
- Starter and Growth prices are listed per seat
The verdict
Chattrik Omni Channel centralizes customer conversations and team assignment across three channels. Compare the listed per-seat plan prices with the pricing note, and check which plan's support and routing options suit your team.
Who it suits
Chattrik Omni Channel suits businesses that handle customer conversations across social messaging and website chat. Its shared inbox and mobile app may help agents who need to coordinate replies while away from a computer.
Plans and prices
Starter
AI Chatbot · Omni Channel · Install chat widget · Email support
Read 4 Oct 2026 · chattrik.com
Growth
All Starter features · Chat routing · Departments · Reports
Read 4 Oct 2026 · chattrik.com
Enterprise
Social and business channels · Custom analytics · Customer portal · Unified agent workspace
Read 4 Oct 2026 · chattrik.com
On the record
- Conversation history
- The product lets agents view previous customer conversations across channels for context.chattrik.com · read 4 Oct 2026
- Industries
- The maker lists logistics, finance, education, real estate, IT services, healthcare, e-commerce, travel, home services, recruitment, automotive, and law firms as industries served.chattrik.com · read 4 Oct 2026
- Mobile app
- The Chattrik mobile app provides access to the shared inbox and supports replies and real-time notifications on the go.chattrik.com · read 4 Oct 2026
- Organization
- The unified inbox supports filtering, tagging, assigning, and prioritizing conversations.chattrik.com · read 4 Oct 2026
- Performance
- The product provides insights into conversations and team activity to help monitor performance.chattrik.com · read 4 Oct 2026
- Pricing terms
- The pricing page labels Starter and Growth prices “Per Seats” and says there are no setup fees and subscriptions can be canceled anytime.chattrik.com · read 4 Oct 2026
- Purpose
- Chattrik Omni Channel brings Facebook Messenger, Instagram, and website live chat conversations into one inbox.chattrik.com · read 4 Oct 2026
- Security
- The maker lists security settings and controls, including trusted domains and banning customers, but the product page does not specify security certifications or compliance standards.chattrik.com · read 4 Oct 2026
- Support
- The pricing page includes email support in Starter and live chat support plus a dedicated account manager in Growth.chattrik.com · read 4 Oct 2026
- Supported mobile systems
- Chattrik says its mobile app offers Android and iOS experiences and links to Google Play and Apple's App Store.chattrik.com · read 4 Oct 2026
- Target users
- The product page describes Omni Channel as built for growing businesses, and says it suits businesses of all sizes.chattrik.com · read 4 Oct 2026
- Team collaboration
- Agents can assign chats, route conversations to agents or departments, and share private internal notes.chattrik.com · read 4 Oct 2026
- Trial
- The maker advertises a free trial, but the pages reviewed do not state its duration.chattrik.com · read 4 Oct 2026
