Deskero
Deskero · London, United Kingdom · founded 2012
What it is
Deskero is a customer-support platform built around a shared inbox and tools for managing service requests. It includes SLA management, a help center, ticket automation, a customer portal, and API access. The free Start plan costs nothing, includes one agent, and allows unlimited customers. Grow adds social network ticketing, automatic assignment, live chat, and full APIs, with a maximum of five agents. Business adds multi-channel support, ticket assignment rules, service levels, and automations with unlimited agents. Premium adds multi-brand management, time tracking, extended business rules, and free internal agents, also with unlimited agents. Grow costs $9 a month billed annually, or USD 12 per agent per month with monthly payment. Business costs $25 a month billed annually, or USD 30 per agent per month monthly. Premium costs $90 a month billed annually, or USD 120 per agent per month monthly. Deskero was founded in 2012 in London.
For and against
For
- Free plan includes one agent
- Unlimited customers on Start
- Shared inbox and customer portal
- API access available
- Higher plans support unlimited agents
Against
- Start includes only one agent
- Grow caps teams at five agents
- Paid monthly rates are higher
The verdict
Deskero offers a free entry plan and progressively broader support features across four tiers. The plan structure makes agent limits, billing terms, and advanced capabilities important considerations when choosing a level.
Who it suits
Deskero fits support operations that need shared inbox handling, customer self-service, and escalating automation. Its plans cover a free single-agent setup through larger teams.
Plans and prices
Start
1 free agent · attachment limit 2 MB per file
Read 15 Oct 2026 · deskero.com
Grow
maximum 5 agents · social ticketing · automatic assignment · live chat
Read 15 Oct 2026 · deskero.com
Business
unlimited agents · complete multichannel support · assignment rules · chat and feedback widget
Read 15 Oct 2026 · deskero.com
Premium
unlimited agents · multi-brand management · time tracking · extended business rules
Read 15 Oct 2026 · deskero.com
On the record
- Included agent seats
- 1deskero.com · read 19 Sep 2026
- API
- Deskero offers a proprietary RESTful API that can read, insert, modify and delete customer, ticket, knowledge-base and agent data.deskero.com · read 15 Oct 2026
- API access
- Yesdeskero.com · read 19 Sep 2026
- API documentation
- The developer guide says API access requires a client ID and an authorized API token configured in account security settings.deskero.com · read 15 Oct 2026
- Automation
- Timed automations, predefined scenarios and custom scenarios can trigger actions based on ticket conditions.deskero.com · read 15 Oct 2026
- Availability claim
- The features page advertises 99.9% uptime.deskero.com · read 15 Oct 2026
- Company history
- Nabra LTD was founded by Fausto Iannuzzi in 2007; Deskero development began in 2012 and the service launched in 2013.deskero.com · read 15 Oct 2026
- Company milestone
- Deskero says it had hundreds of clients across 30 countries by 2015 and released a redesigned AI version in 2018.deskero.com · read 15 Oct 2026
- Customer portal
- Yesdeskero.com · read 19 Sep 2026
- Custom hosting
- Deskero says it can place a platform on a custom geographically located server and provide dedicated instances.deskero.com · read 15 Oct 2026
- Documentation
- The user guide covers subscription, access roles, dashboards, ticket import and processing, customers, social monitoring and knowledge-base administration.deskero.com · read 15 Oct 2026
- Email intake
- Deskero imports email through forwarding or IMAP/POP3 and can filter messages into tickets using keywords and assignment rules.deskero.com · read 15 Oct 2026
- Google Play listing
- The Android listing shows 1K+ downloads, PEGI 3 content classification, a March 31, 2026 update and no displayed star-rating count.play.google.com · read 15 Oct 2026
- Help center
- Yesdeskero.com · read 19 Sep 2026
- Integrations
- Official integrations include Zapier, Gmail, Outlook, Magento and WordPress, while user listings also mention Twitter/X, Zendesk Sell, Adobe Commerce and Meta for Business.deskero.com · read 15 Oct 2026
- Knowledge base
- Customers can use a searchable knowledge base, and agents can create articles from ticket replies with suggested related content.deskero.com · read 15 Oct 2026
- Legal maker
- Deskero is a service of Nabra LTD, registered in England and Wales under company number 06240597.deskero.com · read 15 Oct 2026
- Licence
- Deskero is proprietary hosted software; its terms grant limited service access, reserve intellectual-property rights and prohibit decompilation or reverse engineering.deskero.com · read 15 Oct 2026
