- Home
- Help desk software
- HelpDesk
On the recordRead 21 Oct 202646 facts
HelpDesk
HelpDesk · Wrocław, Poland · founded 2002
Plans and prices
Essential
$19a month, billed yearly
AI Agent · shared inbox · ticketing · workflows
Read 21 Oct 2026 · helpdesk.com
Growth
$79a month, billed yearly
200 AI Agent resolutions · chat and ticket summaries · advanced reporting · team collaboration
Read 21 Oct 2026 · helpdesk.com
Enterprise
Priced on request
Dedicated onboarding · SLAs · account manager · custom API allowance
Read 21 Oct 2026 · helpdesk.com
On the record
- AI replies
- AI drafts reply suggestions from prior ticket conversations and lets agents edit them before sending.helpdesk.com · read 21 Oct 2026
- AI summaries
- Ticket summaries show the subject, main issue, progress and suggested next steps.helpdesk.com · read 21 Oct 2026
- AI tagging
- AI tag suggestions categorize tickets to improve tracking and routing.helpdesk.com · read 21 Oct 2026
- AI text tools
- Text enhancements can change tone, expand responses, and correct grammar or spelling.helpdesk.com · read 21 Oct 2026
- API access
- Yeshelpdesk.com · read 20 Sep 2026
- Auto-assignment
- Round-robin auto-assignment distributes tickets across agents to balance workloads.helpdesk.com · read 21 Oct 2026
- Automation
- Rules can assign, tag, prioritize and follow up on tickets automatically.helpdesk.com · read 21 Oct 2026
- Channels
- The platform combines email, live chat, AI Agent and social messaging channels in one inbox.helpdesk.com · read 21 Oct 2026
- Collaboration
- Teams can use assignments, private notes, followers, collision detection and shared context on tickets.helpdesk.com · read 21 Oct 2026
- Company facts
- Gartner lists the company as founded in 2002, headquartered in Boston, with 201–500 employees and reported annual revenue of $50M–$250M.gartner.com · read 21 Oct 2026
- Company identity
- Text, Inc. is the company behind HelpDesk.com, LiveChat, ChatBot.com and Text; the parent company is Text S.A.gartner.com · read 21 Oct 2026
- Customer portal
- Yeshelpdesk.com · read 20 Sep 2026
- Desktop support
- The pricing page lists desktop apps for macOS and Windows, alongside a browser web app.helpdesk.com · read 21 Oct 2026
- Developer extensibility
- Developers can build and publish HelpDesk apps through the Developer Console and Marketplace.api.helpdesk.com · read 21 Oct 2026
- Documentation
- The API documentation is an OpenAPI-based reference with endpoint schemas, authentication guidance, pagination and webhook examples.api.helpdesk.com · read 21 Oct 2026
- Help center
- Yeshelpdesk.com · read 20 Sep 2026
- Hosting model
- HelpDesk is browser-based and cloud hosted; the official app page says no download or installation is required.helpdesk.com · read 21 Oct 2026
- Integrations
- Documented integrations include LiveChat, ChatBot and Facebook, while the site also lists Shopify, Salesforce, HubSpot, WordPress, Webflow, Slack, WooCommerce and Klaviyo.helpdesk.com · read 21 Oct 2026
