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Zendesk Messaging
Zendesk Messaging · San Francisco, California, United States · founded 2007
Plans and prices
Support Team
email and ticketing · ticket routing · analytics dashboards · automations and triggers
Read 15 Oct 2026 · zendesk.com
Support Team monthly
email and ticketing · ticket routing · analytics dashboards · automations and triggers
Read 15 Oct 2026 · zendesk.com
Suite Team
AI agents · knowledge base · omnichannel routing · messaging and live chat
Read 15 Oct 2026 · zendesk.com
Suite Team monthly
AI agents · knowledge base · omnichannel routing · messaging and live chat
Read 15 Oct 2026 · zendesk.com
Suite Professional
Admin Copilot · App Builder · writing tools · quick reports
Read 15 Oct 2026 · zendesk.com
Suite Professional monthly
Admin Copilot · App Builder · writing tools · quick reports
Read 15 Oct 2026 · zendesk.com
Suite Enterprise + Copilot
intelligent triage · Auto Assist · generative AI for voice · approval workflows
Read 15 Oct 2026 · zendesk.com
On the record
- AI agents
- AI agents can answer FAQs, route issues and provide continuous support across channels.zendesk.com · read 15 Oct 2026
- Analytics
- Prebuilt dashboards report conversation volume, customer satisfaction and quality indicators.zendesk.com · read 15 Oct 2026
- API access
- Yeszendesk.com · read 20 Sep 2026
- Brand customization
- The messaging widget can be customized in appearance, voice and branding.zendesk.com · read 15 Oct 2026
- Company profile
- LinkedIn lists Zendesk as a privately held software company founded in 2007, headquartered in San Francisco, with 5,001–10,000 employees.linkedin.com · read 15 Oct 2026
- Conversation modes
- Messaging supports both real-time sessions and asynchronous conversations.zendesk.com · read 15 Oct 2026
- Conversation routing
- Omnichannel routing assigns work using agent workload, status, skills and priority.zendesk.com · read 15 Oct 2026
- Customer portal
- Yeszendesk.com · read 20 Sep 2026
- Help center
- Yeszendesk.com · read 20 Sep 2026
- Limit: Capterra price and complexity
- Capterra reviewers frequently mention expensive higher tiers, steep learning curves and difficult customization.capterra.com · read 15 Oct 2026
- Limit: G2 setup
- G2 reviewers report that setup complexity can be a barrier for new users.g2.com · read 15 Oct 2026
- Limit: Gartner pricing
- A Gartner reviewer criticized inflexible license reductions during contracts and unclear storage pricing.gartner.com · read 15 Oct 2026
- Limit: GetApp drawbacks
- GetApp identifies cumbersome email management, technical glitches and a high, complex pricing structure as recurring problems.getapp.com · read 15 Oct 2026
- Limit: Trustpilot support
- Trustpilot reviewers frequently describe slow or unresponsive support, confusing setup, unintuitive navigation and poor performance.trustpilot.com · read 15 Oct 2026
- Limit: TrustRadius
- TrustRadius reports limitations in AI quality, complicated reporting, integration problems and overwhelming triggers.trustradius.com · read 15 Oct 2026
- Marketplace
- Zendesk says its Marketplace has more than 1,200 apps and integrations.zendesk.com · read 15 Oct 2026
- Messaging API
- Zendesk publishes a Conversations API for unified multi-channel conversations and interactive experiences.developer.zendesk.com · read 15 Oct 2026
- Omnichannel support
- Messaging supports web, mobile and social channels in one service experience.zendesk.com · read 15 Oct 2026
