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Comm100 Contact Center
Comm100 Contact Center · Vancouver, British Columbia, Canada · founded 2009
What it is
Comm100 Contact Center is an omnichannel customer service platform for companies supporting customers through multiple channels. Live Chat provides customizable chat, visitor monitoring, routing and reporting, with features varying by plan. Ticketing & Messaging handles messages from 12 channels, including email, SMS, social networks, messaging apps and Comm100 Anytime Chat. Its AI Agent supports context-aware conversations, guided workflows, escalation and learning from unanswered queries. Agents can use web, Windows or Mac desktop, and iPhone, iPad or Android apps. Comm100 also offers full on-premises deployment of its platform, including AI Agent, Live Chat, Ticketing, Knowledge Base and connected channels. Its integrations directory includes Salesforce, HubSpot, Shopify, Zendesk, Zapier, Google Analytics, WhatsApp and Telegram. The Salesforce integration can show customer records in the agent console and create or update Salesforce objects manually or automatically. The service has no free plan and offers a 30-day trial. Listed prices include $27 a month for Comm100 Voice, $39 per agent per month for Live Chat Startup, and $69 per agent per month for Live Chat Plus. Comm100 states that data is encrypted in transit using TLS 1.2 or higher.
For and against
For
- Ticketing & Messaging supports 12 channels.
- AI Agent includes guided workflows and escalation.
- Agents can use desktop and mobile apps.
- Offers full on-premises deployment.
- A 30-day trial is available.
Against
- There is no free plan.
- Live Chat plans require a unique license for each agent.
- Live Chat Startup costs $39 per agent per month.
- Live Chat Plus costs $69 per agent per month.
The verdict
Comm100 combines live chat, channel messaging, AI support and deployment options in one contact center platform. Consider its per-agent Live Chat licensing and plan-dependent features when assessing fit.
Who it suits
It suits companies that need customer support across chat, messaging and other channels, with agents working across desktop or mobile apps. Organisations that require on-premises deployment can also consider its full-platform option.
Plans and prices
Comm100 Voice
Inbound and outbound calling · IVR and call flows · Call routing · Call recordings
Read 23 Sep 2026 · comm100.com
Live Chat Startup
Full widget customization · multi-language chat · canned messages · 1 chat campaign
Read 15 Oct 2026 · comm100.com
Live Chat Plus
Startup features · chat routing · audio-video chat · chat wrap-ups
Read 15 Oct 2026 · comm100.com
AI Agent
12 channels · context-aware conversations · guided workflows · escalation to agents
Read 15 Oct 2026 · comm100.com
Live Chat Ultra
Advanced chat routing · screen sharing · agent shift management · dynamic campaigns
Read 15 Oct 2026 · comm100.com
AI Knowledge
Find knowledge gaps · Fix articles · Draft content from real conversations
Read 28 Sep 2026 · comm100.com
AI Insights
Analytics on chat resolutions, sentiments, and other AI-driven insights
Read 28 Sep 2026 · comm100.com
AI Copilot
Real-time AI suggestions · Automated workflows
Read 28 Sep 2026 · comm100.com
AI QA
Auto-score conversations · One-click coaching moments
Read 28 Sep 2026 · comm100.com
On the record
- Agent apps
- Agents can use Comm100 through a web app, Windows or Mac desktop app, and iPhone, iPad, or Android mobile apps.comm100.com · read 28 Sep 2026
- AI
- Comm100’s AI Agent supports context-aware conversations, guided workflows, escalation, and learning from unanswered queries.comm100.com · read 28 Sep 2026
- AI Agent
- AI Agent handles conversations across 12 channels with contextual replies, guided workflows, escalation and learning from unanswered questions.comm100.com · read 15 Oct 2026
- AI data protection
- Comm100 says AI customer data is isolated between accounts, encrypted in transit and at rest, and covered by the platform’s SOC 2 Type II and ISO 27001 controls.comm100.com · read 28 Sep 2026
- Channels
- Ticketing & Messaging manages messages from 12 channels, including email, SMS, social networks, messaging apps, and Comm100 Anytime Chat.comm100.com · read 28 Sep 2026
- Company
- Comm100 says it has pursued its customer service mission since 2009.comm100.com · read 28 Sep 2026
- Company profile
- LinkedIn lists Comm100 as a privately held Vancouver software company founded in 2009 with 51–200 employees.linkedin.com · read 15 Oct 2026
- Deployment
- Comm100 offers full on-premises deployment of its platform, including AI Agent, Live Chat, Ticketing, Knowledge Base, and connected channels.comm100.com · read 28 Sep 2026
- Documentation
- The help center lists 163 Live Chat articles, 77 Ticketing & Messaging articles, 83 AI & Automation articles and 13 Live Chat API/webhook articles.help.comm100.com · read 15 Oct 2026
- Extensibility
- Developers can create Comm100 apps, pull platform data into external systems, customize the visitor interface with JavaScript and embed chat through iOS and Android mobile SDKs.developer.comm100.com · read 15 Oct 2026
- Founder and ownership
- Crunchbase identifies Kevin Gao as founder and describes Comm100 Network Corporation as a private, for-profit Vancouver company.crunchbase.com · read 15 Oct 2026
- Integrations
- The integration catalog includes Salesforce, Microsoft Dynamics 365, Zendesk, Twilio, SharePoint, Canvas, Webex Contact Center, Cisco, Instagram, Telegram, Signal and Microsoft Bookings.comm100.com · read 15 Oct 2026
- Legal entity and headquarters
- Comm100 Network Corporation lists its headquarters at 558–1771 Robson Street, Vancouver, British Columbia V6G 1C9, Canada.comm100.com · read 15 Oct 2026
- Licence
- The EULA grants a non-exclusive, non-transferable right to use the hosted service internally and prohibits resale and reverse engineering, indicating proprietary software.comm100.com · read 15 Oct 2026
- Licensing
- Each agent using a Live Chat Startup, Live Chat Plus, or Live Chat Ultra plan requires a unique license.comm100.com · read 28 Sep 2026
- Limit: Android app
- Google Play reviewers report missed notifications that could lose chats and an app that sometimes fails to open after updates.play.google.com · read 15 Oct 2026
- Limit: Capterra complaints
- Capterra reviews cite a troubleshooting black box, inability to monitor chats in the mobile app, missing Canvas integration and pricing above some alternatives.capterra.com · read 15 Oct 2026
- Limit: freemium promise
- The sole Trustpilot reviewer complained that a promised lifetime freemium account was withdrawn after market changes.trustpilot.com · read 15 Oct 2026
