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Best Customer Self-Service Software in 2026

Updated

43 customer self-service software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.

43ranked
0free plans on this page
$42/molowest paid tier
4 Oct 2026last checked

Recognised 40% · Phone app 26% · Documented 20% · Free plan 14% of the score

  1. 26 Inbenta No phone app RecognisedPhone appDocumentedFree plan 5.3
  2. 27 Kore.ai No phone app RecognisedPhone appDocumentedFree plan 5.3
  3. 28 OwlDesk No phone app RecognisedPhone appDocumentedFree plan 5.3$42/mo Customer portal: YesGuided workflows: Yes
  4. 29 TeamSupport No phone app RecognisedPhone appDocumentedFree plan 5.3$45/mo Customer portal: Yes
  5. 30 Zendesk Guide No phone app RecognisedPhone appDocumentedFree plan 5.3$55/mo
  6. 31 Aisera Customer Service No phone app RecognisedPhone appDocumentedFree plan 5.2 Customer portal: YesEmbedded widget: YesGuided workflows: Yes
  7. 32 Gorgias No phone app RecognisedPhone appDocumentedFree plan 5.2 Customer portal: Yes
  8. 33 Mosaic AI Self-Service No phone app RecognisedPhone appDocumentedFree plan 5.2 Customer portal: YesGuided workflows: Yes
  9. 34 Oracle Service No phone app RecognisedPhone appDocumentedFree plan 5.2 Customer portal: Yes
  10. 35 Pypestream No phone app RecognisedPhone appDocumentedFree plan 5.2
  11. 36 eGain SelfService+AI No phone app RecognisedPhone appDocumentedFree plan 5.1 Customer portal: YesEmbedded widget: YesGuided workflows: Yes
  12. 37 Helpshift No phone app RecognisedPhone appDocumentedFree plan 5.1
  13. 38 Pega Customer Service No phone app RecognisedPhone appDocumentedFree plan 5.1
  14. 39 DoReply No phone app RecognisedPhone appDocumentedFree plan 5.0 Embedded widget: YesGuided workflows: Yes
  15. 40 Kapture Self-Serve No phone app RecognisedPhone appDocumentedFree plan 5.0 Guided workflows: Yes
  16. 41 Unthread No phone app RecognisedPhone appDocumentedFree plan 5.0 Customer portal: YesEmbedded widget: YesGuided workflows: Yes
  17. 42 Decagon No phone app RecognisedPhone appDocumentedFree plan 4.9
  18. 43 Sierra No phone app RecognisedPhone appDocumentedFree plan 4.7

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