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InvGate Service Desk
Claymont, Delaware, USA; Buenos Aires, Argentina; Mexico City, Mexico; Barcelona, Spain
What it is
InvGate Service Desk is a service management system for coordinating end-to-end processes across IT and Facilities. It combines ticket management, self-service, workflows, analytics, knowledge management, change and problem management, automation, SLAs, gamification, multi-department support, and a product catalog. AI Hub can summarize tickets, generate knowledge articles, assist with routing and suggested answers, and provide a virtual service agent. A visual no-code builder supports forms, approvals, conditions, parallel flows, reusable components, and external actions. Connections include REST API integrations with Microsoft Teams, Microsoft Intune, Azure AD/Active Directory, Office 365, and FileWave. Deployment is available as SaaS or on premises, with web, Windows, Linux, and API platforms. InvGate states ISO 27001:2022 certification, SOC 2 Type II audits, ISO 9001, GDPR compliance, and PeopleCert ITIL v4 practices. A 30-day trial requires no credit card. Starter is listed at $1,499 a year for five agents; Pro is $500 a year per agent, starting at $2,500/year.
For and against
For
- Covers tickets, workflows, SLAs, and knowledge
- AI Hub summarizes and routes tickets
- Visual no-code workflow builder
- SaaS and on-premise deployment
- 30-day trial needs no credit card
Against
- No free plan
- Starter costs $1,499 a year
- Pro pricing is per agent
- Some trial resources require installation
The verdict
InvGate Service Desk combines broad service processes with workflow automation, AI Hub, and multiple deployment choices. The paid plans and enterprise-oriented controls make it suited to organizations formalizing service delivery.
Who it suits
InvGate suits organizations coordinating service work across IT and other departments. Its SaaS and on-premise options support teams needing workflows, AI assistance, integrations, and service controls.
Plans and prices
Pro
Workflow builder · AI Service Agent · Microsoft Teams / WhatsApp
Read 21 Oct 2026 · invgate.com
Starter
Unlimited end-users and approvers · SSO integration · AI Hub
Read 21 Oct 2026 · invgate.com
Enterprise
Any number of agents · Concurrent seats · On-premise hosting · Multiple SAML support
Read 21 Oct 2026 · invgate.com
On the record
- AI capabilities
- The plans include more than 20 AI capabilities, including ticket assistance, knowledge discovery and service automation.invgate.com · read 21 Oct 2026
- AI Hub
- AI Hub provides AI-powered ticket summaries, virtual service agent support, knowledge article generation, routing and suggested answers.invgate.com · read 1 Oct 2026
- API plan limits
- The public InvGate API is included in Pro and Enterprise but not Starter; extended API rate limits are an Enterprise capability.invgate.com · read 21 Oct 2026
- Approvals
- Approval management supports custom approvals for routine and critical processes.invgate.com · read 21 Oct 2026
- Automation
- Automation rules trigger custom actions when request conditions are met.invgate.com · read 21 Oct 2026
- Company headquarters and founding
- LinkedIn lists Buenos Aires, Argentina as headquarters and 2009 as the founding year.linkedin.com · read 21 Oct 2026
- Company legal name
- Crunchbase lists the legal name as InvGate SRL and describes the company as private.crunchbase.com · read 21 Oct 2026
- Company size
- LinkedIn lists InvGate in the 201–500 employee range.linkedin.com · read 21 Oct 2026
- Core features
- The product includes ticket management, self-service, workflows, analytics, knowledge management, change and problem management, automation, SLAs, gamification, multi-department support and a product catalog.invgate.com · read 1 Oct 2026
- Customer reach
- InvGate says its solutions support organizations in more than 70 countries and are used across industries including banking, aerospace, healthcare and retail.invgate.com · read 1 Oct 2026
- Deployment
- InvGate Service Management is offered through SaaS and on-premise delivery models.invgate.com · read 1 Oct 2026
- Documentation and support
- Plans include human support and community access; Pro and Enterprise add onboarding and training, with Enterprise critical-incident response carrying a 15-minute SLA.invgate.com · read 21 Oct 2026
- Encryption and availability
- All plans state TLS encryption in transit, AES-256 encryption at rest and a 99.9% availability SLA.invgate.com · read 21 Oct 2026
- Funding
- Crunchbase lists one Series A round with Riverwood Capital as lead investor, but the funding amount is obscured.crunchbase.com · read 21 Oct 2026
- Gamification
- Gamification features use challenges, engagement and rewards to encourage productivity.invgate.com · read 21 Oct 2026
- Google Play app
- The InvGate Android listing reports 10K+ downloads, supports agents, managers and end-users, and says no data is collected or shared with third parties.play.google.com · read 21 Oct 2026
- Integrations
- Native connections include Microsoft Teams, Intune, Azure AD or Entra ID, Active Directory, Office 365 and FileWave, while the integration catalog also lists Jira, Okta, SAP, Workday, Google Calendar, Lansweeper and Azure DevOps.invgate.com · read 21 Oct 2026
- Knowledge management
- The product includes a knowledge repository intended to support self-resolution and reduce service-desk workload.invgate.com · read 21 Oct 2026
