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On the recordRead 11 Oct 202621 facts
Helpshift
San Francisco, California, USA
Plans and prices
Customized solution-based pricing
Priced on request
Based on interaction volume · solutions activated · capabilities used · geography and language coverage
Read 11 Oct 2026 · helpshift.com
On the record
- AI agents
- Care AI resolves support issues, Guard AI monitors conversations, and Engage AI and Community AI support engagement and community workflows.helpshift.com · read 11 Oct 2026
- API access
- Yessupport.helpshift.com · read 24 Sep 2026
- Console support
- Console players can transfer support conversations to mobile through a QR code or secure link while carrying game, device, and account context.helpshift.com · read 11 Oct 2026
- Data protection
- The company says data at rest and in transit is encrypted and describes pseudonymisation and consent policies for customer data.helpshift.com · read 11 Oct 2026
- Engagement
- Engagement features include player segmentation, in-game messaging, push notifications, proactive outreach, and VIP services.helpshift.com · read 11 Oct 2026
- Help center
- Yessupport.helpshift.com · read 24 Sep 2026
- Human services
- Helpshift offers gaming-specialized support, escalation handling, quality assurance, VIP services, moderation, and community management.helpshift.com · read 11 Oct 2026
- In-game SDKs
- Its SDKs support iOS, Android, PC, and web, with listed integrations for Unity, Unreal Engine, Cocos, Xamarin, and React Native.helpshift.com · read 11 Oct 2026
- Integrations and channels
- The platform lists in-game, web, Discord, email, and social channels, and describes Discord support and partner-powered moderation bots.helpshift.com · read 11 Oct 2026
- Language support
- Helpshift says its AI support works across more than 70 languages and can detect player languages and translate issues.helpshift.com · read 11 Oct 2026
- Pricing limits
- Pricing is customized to the engagement model and is not presented as predefined bundles; the page directs visitors to request pricing.helpshift.com · read 11 Oct 2026
- Security
- Helpshift says it undergoes external assessments against ISO 27001, SOC 2 Type II, and HIPAA frameworks, and describes support for GDPR, CCPA, and COPPA obligations.helpshift.com · read 11 Oct 2026
- SLA management
- Yessupport.helpshift.com · read 24 Sep 2026
- Support features
- The support experience includes in-game messaging, searchable FAQs, AI-to-human escalation, and player-linked conversation history.helpshift.com · read 11 Oct 2026
- Ticket automation
- Yessupport.helpshift.com · read 24 Sep 2026
- Trust and safety
- Its Trust & Safety offering describes AI-driven detection of toxicity, harassment, hate speech, and disruptive behavior, with policy workflows and human moderation services.helpshift.com · read 11 Oct 2026
- What it does
- Helpshift combines technology, AI, and human services for gaming studios across Support, Engagement, Trust & Safety, and Community.helpshift.com · read 11 Oct 2026
- Who it is for
- Helpshift describes its platform as serving gaming studios across mobile, PC, console, and web.helpshift.com · read 11 Oct 2026
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