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- Omind AIQMS
On the recordRead 8 Oct 202619 facts
Omind AIQMS
Kolkata, India
On the record
- Analytics
- Features include sentiment and emotion detection, dashboards, reporting, and SLA tracking.theaiqms.com · read 8 Oct 2026
- Auditing and scorecards
- Features include automated call scoring and customizable evaluation criteria for business goals and compliance standards.theaiqms.com · read 8 Oct 2026
- Automated scoring
- AI-driven evaluations replace manual sampling and can use custom evaluation criteria and QA scorecards.theaiqms.com · read 8 Oct 2026
- Coaching
- The platform provides real-time agent coaching and feedback to help improve performance.theaiqms.com · read 8 Oct 2026
- Coaching and alerts
- The platform provides real-time agent coaching and alerts for compliance risks.theaiqms.com · read 8 Oct 2026
- Compliance monitoring
- AIQMS can alert teams to compliance risks and includes reporting for KPIs, SLAs, and QA workflows.theaiqms.com · read 8 Oct 2026
- Demo
- The vendor offers a free demo booking; the page does not state that this is a free product trial.theaiqms.com · read 8 Oct 2026
- Deployment
- The enterprise page describes a cloud-native architecture for multilingual, multi-region operations.theaiqms.com · read 8 Oct 2026
- Implementation support
- The vendor says enterprise customers receive dedicated onboarding support and most enterprise teams onboard within a few weeks.theaiqms.com · read 8 Oct 2026
- Integrations
- The vendor says enterprise deployments can integrate with systems including Salesforce, Zendesk, and Five9.theaiqms.com · read 8 Oct 2026
- Intended customers
- The product is presented for contact centers, BPOs, and enterprises across industries including retail, BFSI, healthcare, travel, telecom, and utilities.theaiqms.com · read 8 Oct 2026
- Intended users
- The company describes AIQMS as designed for contact centers, BPOs, and enterprises across industries including BFSI, healthcare, retail, telecom, and utilities.theaiqms.com · read 8 Oct 2026
- Interaction coverage
- The platform says it can automatically monitor and score 100% of calls, chats, and emails.theaiqms.com · read 8 Oct 2026
- Languages
- The vendor says multilingual analytics supports English, Spanish, Hindi, French, and other languages.theaiqms.com · read 8 Oct 2026
- Pricing
- The pages reviewed direct visitors to schedule a demo and do not state a product price.theaiqms.com · read 8 Oct 2026
- Purpose
- AIQMS automates quality assurance for contact centers, BPOs, and enterprises by scoring customer interactions and providing analytics and coaching insights.theaiqms.com · read 8 Oct 2026
- Security
- The vendor says AIQMS follows SOC 2, PCI-DSS, and ISO 27001 standards and includes encryption, audit trails, and access control.theaiqms.com · read 8 Oct 2026
- Support
- The company says enterprise customers receive dedicated onboarding support and that most teams onboard within a few weeks.theaiqms.com · read 8 Oct 2026
