Hear
What it is
Hear is an AI-powered conversation intelligence platform for contact centers. It captures calls, chats, and tickets so teams can review what happened in customer interactions and understand why. Automated reviews provide contextual performance insights and personalized agent coaching. Hear says it monitors 100% of interactions for compliance and can detect issues and send alerts in real time.
For AI agent conversations, its monitoring model scores 60+ behavioral signals without manual configuration; it can capture voice, chat, and email in real time. Hear describes its integration architecture as API-first, connecting with CRM, CCaaS, data warehouse, and ticketing systems. Listed integrations include Genesys Cloud, Pipedrive, GreenStar, Feefo, Freshworks, Commbox, Freshdesk, JustCall, and Freshcaller. Its site displays ISO 27799, ISO 27001, SOC Type II, and GDPR badges, and says data sovereignty is available. Hear identifies customer experience, compliance, operations, and sales and marketing teams as audiences. It is available through Google Cloud Marketplace, billed through a Google Cloud account. Pricing is on request; prospective customers are directed to request a demo or contact sales.
For and against
For
- Captures calls, chats, and tickets
- Automates interaction reviews and agent coaching
- Monitors 100% of interactions for compliance
- Scores 60+ behavioral signals in AI agent conversations
- Available through Google Cloud Marketplace
Against
- Pricing is available on request
- No public trial offer is stated
The verdict
Hear brings interaction review, compliance monitoring, and agent coaching into a contact-center platform. Teams must contact sales or request a demo for pricing and access details.
Who it suits
Hear is aimed at contact-center teams focused on customer experience, compliance, operations, or sales and marketing. Its AI-agent monitoring may also suit teams overseeing AI agent conversations.
On the record
- AI agent monitoring
- Hear says its AI agent monitoring evaluates every conversation against 60+ behavioral signals, including hallucination, security, quality, compliance, customer experience, and efficiency.hear.ai · read 9 Oct 2026
- Architecture
- Hear describes its integration architecture as API-first and says it connects with CRM, CCaaS, data warehouse, and ticketing systems.hear.ai · read 9 Oct 2026
- Audience
- Hear presents the product for customer experience, compliance, operations, and sales and marketing teams.hear.ai · read 9 Oct 2026
- Availability
- Hear says it is available through Google Cloud Marketplace, with billing through a Google Cloud account.hear.ai · read 9 Oct 2026
- Channels
- The AI agent monitoring page says it captures voice, chat, and email conversations across channels and vendors.hear.ai · read 9 Oct 2026
- Company history
- Hear says its founders started the company in 2023.hear.ai · read 9 Oct 2026
- Compliance
- Hear says it monitors 100% of interactions and provides real-time detection and alerts.hear.ai · read 9 Oct 2026
- Compliance badges
- Hear's homepage displays ISO 27799, ISO 27001, SOC Type II, and GDPR badges.hear.ai · read 9 Oct 2026
- Conversation coverage
- Hear says it captures calls, chats, and tickets to help teams understand customer interactions.hear.ai · read 9 Oct 2026
- Data sovereignty
- The AI agent monitoring page states that data sovereignty is available.hear.ai · read 8 Oct 2026
- Integration architecture
- Hear describes its architecture as API-first and says it connects with CRM, CCaaS, data warehouse, and ticketing systems.hear.ai · read 8 Oct 2026
- Integrations
- The integrations page lists Genesys Cloud, Pipedrive, GreenStar, Feefo, Freshworks, Commbox, Freshdesk, JustCall, and Freshcaller.hear.ai · read 9 Oct 2026
- Pricing
- The opened maker pages direct prospective customers to request a demo or contact sales and do not state a public price.hear.ai · read 9 Oct 2026
- Pricing and access
- The site directs prospective customers to request a demo or contact sales; the pages reviewed do not state a public price or trial offer.hear.ai · read 8 Oct 2026
- Product
- Hear describes itself as an AI-powered conversation intelligence platform for contact centers.hear.ai · read 9 Oct 2026
- Quality and coaching
- The platform offers automated reviews, contextual performance insights, and personalized agent coaching.hear.ai · read 9 Oct 2026
- Quality assurance
- Hear says it automates interaction reviews and provides contextual guidance and coaching for agents.hear.ai · read 8 Oct 2026
- Security
- Hear's product page displays SOC 2 Type II and ISO 27001 claims and says data sovereignty is available.hear.ai · read 9 Oct 2026
