Analyza
Hannover, Germany
What it is
Analyza is a paid web and API platform from Alyza for measuring customer service performance. It transcribes and analyzes calls, emails, chats, cases, tickets, and social media interactions in more than 100 languages. The system identifies contact reasons, sentiment, resolution and conversion rates, coaching opportunities, employee benchmarks, and individual quality scores. Teams can configure contact reasons, tags, coaching tips, analysis questions, KPIs, and evaluation criteria without complex model training or manual tagging. Bidirectional APIs connect interactions and analysis results with CRM, ticketing, business intelligence, and other enterprise systems. Roles, permissions, and single sign-on support managed access. Alyza says personal data is anonymized before generative AI analyzes transcripts, with encrypted storage and retention of at most two years by default. It generally runs in a private Microsoft Azure West Europe cloud, with other hosting options available for specific requirements. Pricing uses onboarding, monthly license, and usage-based charges, with quotes provided after a demo and needs assessment.
For and against
For
- Analyzes interactions in more than 100 languages
- Supports calls, emails, chats, tickets, and social media
- Configurable KPIs and evaluation criteria
- Bidirectional CRM and ticketing APIs
- Roles, permissions, and single sign-on
Against
- Pricing requires a tailored quote
- Uses onboarding, license, and usage-based charges
- Cloud hosting is the standard deployment
- Default retention is at most two years
The verdict
Analyza combines multilingual speech and interaction analytics with configurable service metrics and enterprise integrations. Its quote-based pricing and primarily cloud deployment require planning before adoption.
Who it suits
It suits customer-service teams that need multilingual interaction analysis, configurable KPIs, quality scoring, and CRM or ticketing integrations. Organizations with specific hosting, retention, or access-control requirements may also consider it.
Plans and prices
Alyza (custom quote)
Tailored quote based on requirements · usage-based costs
Read 8 Oct 2026 · alyza.ai
On the record
- Access controls
- The platform offers roles and permissions and supports single sign-on with existing identity and access management solutions.alyza.ai · read 8 Oct 2026
- Analytics
- It identifies contact reasons, sentiment, resolution and conversion rates, coaching opportunities, employee benchmarks, and individual QA scores.alyza.ai · read 8 Oct 2026
- Availability
- Alyza says initial analysis results are available after the first customer interactions are processed.alyza.ai · read 8 Oct 2026
- Channels
- Supported interaction types include calls, emails, chats, cases, tickets, and social media.alyza.ai · read 8 Oct 2026
- Company
- Alyza was founded by Markus Stumpe in Hanover in 2016.alyza.ai · read 8 Oct 2026
- Customization
- Customers can configure contact reasons, tags, coaching tips, analysis questions, KPIs, and evaluation criteria without complex model training or manual tagging.alyza.ai · read 8 Oct 2026
- Hosting
- Alyza generally operates as a cloud solution, with default processing in a private Microsoft Azure West Europe cloud and other options, such as German data centers, available for specific requirements.alyza.ai · read 8 Oct 2026
- Integrations
- Alyza connects with widely used CRM and ticketing systems and offers bidirectional APIs for receiving interactions and sending analysis results to CRM, ticketing, BI, and other enterprise systems.alyza.ai · read 8 Oct 2026
- Languages
- The platform analyzes customer interactions in more than 100 languages.alyza.ai · read 8 Oct 2026
- Pricing
- Pricing has a one-time onboarding fee, a monthly platform license, and usage-based costs; the company offers a tailored quote after a demo and needs assessment.alyza.ai · read 8 Oct 2026
- Privacy
- Alyza says it automatically anonymizes personal data before generative AI analyzes transcripts and that the generative AI does not receive personal or sensitive data.alyza.ai · read 8 Oct 2026
- Product
- Analyza transcribes and analyzes calls, emails, and chats to produce measurable customer service KPIs.alyza.ai · read 8 Oct 2026
- Storage and encryption
- Data is encrypted in storage, and the default retention period is at most two years, with shorter periods or custom deletion policies available on request.alyza.ai · read 8 Oct 2026
