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- Joulica Contact Center Analytics
On the recordRead 7 Oct 202613 facts
Joulica Contact Center Analytics
The company page gives an Ireland address at the Business Innovation Center, NUI Galway, and a United States address in Chicago.
Plans and prices
Contact Center Analytics
Priced on request
Pricing not stated on the product page · Request a demo
Read 7 Oct 2026 · joulica.io
On the record
- Analytics access
- Analytics are available for visualisation, API-based integrations and artificial intelligence use cases.joulica.io · read 7 Oct 2026
- Channel coverage
- The product analyses mixed digital and voice customer service environments and mixed-vendor contact center deployments.joulica.io · read 7 Oct 2026
- Company and audience
- Joulica says it launched in 2016 and describes its work as providing real-time and predictive analytics across customer interaction channels.joulica.io · read 7 Oct 2026
- Company scale
- The company page lists 25+ employees, 400+ cases and 60+ clients.joulica.io · read 7 Oct 2026
- Custom metrics
- Custom metrics can use CRM and survey data alongside customer journey analytics.joulica.io · read 7 Oct 2026
- Data processing
- Event processing ingests, normalises and enriches data from real-time and historical sources into standardised analytics.joulica.io · read 7 Oct 2026
- Operations
- Joulica says teams can adapt call center scripting, monitor agent compliance, optimise virtual assistants and orchestrate cross-channel journeys.joulica.io · read 7 Oct 2026
- Purpose
- Unifies real-time, predictive and historical analytics across digital and voice environments.joulica.io · read 7 Oct 2026
- Security and privacy
- Joulica’s privacy notice says it uses personal data for account authentication and authorization and contracts with service providers expected to provide comparable data protection and information security.joulica.io · read 7 Oct 2026
- Support
- The company page lists [email protected] and phone numbers for its Ireland and United States offices.joulica.io · read 7 Oct 2026
- Virtual assistants
- Virtual assistant analytics cover containment, routing performance, customer satisfaction and net promoter scores.joulica.io · read 7 Oct 2026
