QEval
Nacogdoches, Texas, United States
What it is
QEval is a web-based performance management platform for contact centers that uses AI to analyze customer interactions. Its maker says it assesses all interactions across voice, chat, email, and messaging, rather than sampling a small portion. Automated quality scoring evaluates context, tone, and compliance requirements, while speech analytics tracks sentiment, silence patterns, talk time, and keywords. The coaching engine creates personalized assignments based on performance gaps, compliance violations, and coaching preferences. QEval monitors TCPA, HIPAA, PCI-DSS, and GDPR requirements and maintains audit trails. It detects PHI, PCI, and PII at intake and stores redacted transcripts by default. The maker lists SOC 2 Type II and PCI DSS Level 1 as attested, and ISO 27001:2022 and HIPAA as aligned. More than 80 pre-built connectors include Salesforce, Genesys, Five9, NICE, Avaya, Amazon Connect, Tableau, Slack, and Microsoft Teams. The maker says deployment takes 30 days without infrastructure changes. Pricing is provided after inquiry; a platform tour is available without sign-in or a demo call.
For and against
For
- Analyzes voice, chat, email, and messaging interactions.
- Scoring and speech analytics cover several quality signals.
- Stores redacted transcripts by default.
- Offers more than 80 pre-built connectors.
- Platform tour needs no sign-in or demo call.
Against
- Web platform only.
- Pricing is provided after inquiry.
- No subscription price is listed.
The verdict
QEval combines interaction analysis, scoring, coaching, and compliance monitoring for contact centers. Organizations will need to request pricing and assess the platform against their operational requirements.
Who it suits
QEval is intended for contact-center CXOs, operations leaders, QA teams, supervisors, and risk, legal, and audit teams. Its scope includes interaction analysis, coaching, and compliance monitoring.
Plans and prices
Custom enterprise pricing
Tailored proposal; pricing provided after inquiry
Read 3 Oct 2026 · etechgs.com
On the record
- Access
- The maker offers an ungated QEval platform tour that requires no sign-in or demo call.etechgs.com · read 3 Oct 2026
- AI quality scoring
- QEval evaluates interactions for context, tone, and compliance requirements.etechgs.com · read 3 Oct 2026
- Coaching
- The coaching engine creates personalized assignments based on performance gaps, compliance violations, and coaching preferences.etechgs.com · read 3 Oct 2026
- Commercial history
- Etech says QEval launched as a SaaS platform in 2023.etechgs.com · read 2 Oct 2026
- Company
- QEval is built by ETS Labs, which the maker describes as the AI and engineering division of Etech Global Services.etechgs.com · read 3 Oct 2026
- Compliance
- The maker says QEval monitors TCPA, HIPAA, PCI-DSS, and GDPR requirements, with real-time alerts and audit trails.etechgs.com · read 3 Oct 2026
- Coverage
- The maker says QEval analyzes interactions across voice, chat, email, and messaging, rather than sampling a small portion.etechgs.com · read 3 Oct 2026
- Data handling
- The QEval tour says sensitive PHI, PCI, and PII data is detected and redacted from stored transcripts, with redacted transcript storage by default.etechgs.com · read 3 Oct 2026
- Data protection
- The platform tour says QEval detects PHI, PCI, and PII at ingest and stores redacted transcripts by default.etechgs.com · read 2 Oct 2026
- Deployment
- The maker says QEval can be deployed in 30 days without infrastructure changes.etechgs.com · read 2 Oct 2026
- Implementation
- The maker says QEval can connect telephony, email, chat, and social channels in 30 days without infrastructure changes.etechgs.com · read 3 Oct 2026
- Integrations
- QEval offers 80+ pre-built connectors, including Salesforce, Genesys, Five9, NICE, Avaya, Amazon Connect, Tableau, Slack, and Microsoft Teams.etechgs.com · read 3 Oct 2026
- Intended users
- The maker presents QEval for contact center quality, compliance, and operations teams, including supervisors and QA teams.etechgs.com · read 3 Oct 2026
- Interaction coverage
- The maker says QEval analyzes 100% of interactions across voice, chat, email, and messaging.etechgs.com · read 2 Oct 2026
- Purpose
- QEval is a contact center performance management platform that uses AI to analyze customer interactions.etechgs.com · read 3 Oct 2026
- Security
- ETS Labs lists SOC 2 Type II, ISO 27001:2022, PCI-DSS, HIPAA, and GDPR among its security and compliance credentials.etechgs.com · read 3 Oct 2026
- Security attestations
- The maker lists SOC 2 Type II and PCI DSS Level 1 as attested, and ISO 27001:2022 and HIPAA as aligned.etechgs.com · read 2 Oct 2026
- Speech analytics
- Its speech analytics assess tone, sentiment, silence patterns, talk time, and keywords.etechgs.com · read 3 Oct 2026
