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On the recordRead 23 Sep 20262 facts

Genesys Cloud Quality Management

Menlo Park, California, United States

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Plans and prices

Genesys Cloud CX 1

$75a month, billed yearly

Voice channel · Call routing · Analytics and reporting · Voice and digital interaction recording plus screen recording

Read 19 Sep 2026 · genesys.com

Genesys Cloud CX 2

$115a month, billed yearly

Digital channels · Omnichannel routing · Quality assurance and compliance · Analytics and reporting

Read 19 Sep 2026 · genesys.com

Genesys Cloud CX 3

$155a month, billed yearly

Full workforce engagement management capabilities · Quality assurance and compliance · Workforce management · Forecasting and scheduling

Read 19 Sep 2026 · genesys.com

Genesys Cloud CX 4

$240a month, billed yearly

30 AI Experience tokens per named agent

Read 19 Sep 2026 · genesys.com

Every plan, in full

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