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Genesys Cloud Quality Management

No phone app

5.3No. 20 of 32
in Contact Center Analytics Software
  • Recognised40% of the score20
  • Phone app26% of the score0
  • Documented20% of the score71
  • Free plan14% of the score0
Free plan
No
Paid plans from
$75/mo
Runs on
Web
Visit site Alternatives

Summary

Genesys Cloud Quality Management is ranked #20 of 32 in contact center analytics software on Samsung Mobile US Press. It runs on Web. There is no free plan. Paid plans start at $75/mo.

Genesys Cloud Quality Management plans and pricing

All plans
Genesys Cloud CX 1 $75/mo billed annually Voice channel · Call routing · Analytics and reporting · Voice and digital interaction recording plus screen recording · Speech and text analytics genesys.com · 19 Sept 2026
Genesys Cloud CX 2 $115/mo billed annually Digital channels · Omnichannel routing · Quality assurance and compliance · Analytics and reporting · Speech and text analytics genesys.com · 19 Sept 2026
Genesys Cloud CX 3 $155/mo billed annually Full workforce engagement management capabilities · Quality assurance and compliance · Workforce management · Forecasting and scheduling · Speech and text analytics genesys.com · 19 Sept 2026
Genesys Cloud CX 4 $240/mo billed annually 30 AI Experience tokens per named agent genesys.com · 19 Sept 2026

Compared on contact center analytics software

Free plan
Nogenesys.com
Paid from
$75/user/mogenesys.com
Real-time monitoring
Yesgenesys.com
Speech analytics
Yesgenesys.com
Sentiment analysis
Yesgenesys.com
Quality scorecards
Yesgenesys.com
Service-level reporting
Yesgenesys.com

Company

Founded
1990genesys.com · 23 Sept 2026
Headquarters
Menlo Park, California, United Statesgenesys.com · 23 Sept 2026

Best Genesys Cloud Quality Management alternatives

See all 20
Convin No. 1 7.7 iPhone + AndroidFreeAmazon Connect No. 2 7.1 iPhone + AndroidMaestroQA No. 3 6.2 No phone app$185/moSESTEK Text-to-Speech No. 4 5.8 No phone appLevel AI Contact Center Analytics No. 5 5.7 No phone appQEval No. 6 5.7 No phone app

Where it ranks on Samsung Mobile US Press

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Sources